Tech Support Specialist – Website & Platform Support

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🔥 27 minutes ago

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VirtuHire

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🎯 Recruiter

👥 HR Tech

☁️ SaaS

Recruitment • HR Tech • SaaS

VirtuHire is a remote recruiting and employer-of-record service focused on connecting businesses with vetted South African talent. The company rigorously vets candidates and provides a curated shortlist, interview scheduling, onboarding, payroll, compliance, and full employee management. It offers a no-fee recruitment process, advertises cost savings versus local hires, and emphasizes English proficiency, university-educated candidates, and industry experience. Metrics provided include clients served, hires made, and a high retention rate. VirtuHire positions itself as a partner handling hiring, EOR services, and HR administration to let clients focus on growth.

📋 Description

• Diagnose and resolve website issues (errors, bugs, performance issues) • Identify root causes of technical problems across WordPress sites • Fix broken functionality such as forms, links, plugins, or scripts • Manage plugin updates and resolve compatibility issues • Troubleshoot conflicts between themes, plugins, or custom code • Ensure website stability after updates or changes • Test and repair contact forms, lead capture forms, and submission flows • Support integrations with CRM systems, email tools, or tracking platforms • Ensure data is correctly captured and transmitted • Address loading speed issues and basic performance problems • Monitor for errors or downtime indicators • Respond to assigned technical tickets/tasks • Investigate issues reported by internal teams or clients • Provide clear resolution within agreed turnaround times • Work alongside website editors, developers, and marketing teams • Escalate complex issues when necessary • Provide feedback on recurring technical problems

🎯 Requirements

• Strong experience troubleshooting WordPress websites • Understanding of how plugins, themes, and CMS systems interact • Basic knowledge of HTML, CSS, and website architecture • Experience diagnosing and resolving technical website issues • Familiarity with forms, APIs, and third-party integrations (advantageous) • Strong problem-solving and analytical skills • Ability to work independently and resolve issues with minimal guidance • Attention to detail and methodical approach to debugging

🏖️ Benefits

• Remote working