Senior Support Engineer, Platform

Job not on LinkedIn

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🏗️ Platform Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Visa

WebsiteLinkedInAll Job Openings

10,000+ employees

💳 Fintech

💸 Finance

🏦 Banking

💰 Post IPO equity on 2016-10

Fintech • Finance • Banking

Visa is a global payments technology company that connects consumers, merchants, financial institutions and governments to enable electronic payments and commerce. It operates a worldwide card network for credit, debit and prepaid payments and provides payment processing, security and fraud-mitigation services, data analytics and value-added products for both consumers and businesses. Visa invests in next-generation payment solutions (including AI-driven commerce), supports financial inclusion initiatives through the Visa Foundation, and offers consumer card benefits and merchant services.

📋 Description

• Provide technical support across cloud and core platform domains, including infrastructure, APIs, integrations, and platform services • Investigate complex technical issues by analyzing system behavior, logs, and interactions across services • Support incident management and troubleshooting during high-severity incidents • Collaborate with Engineering teams to communicate findings and validate system behavior • Validate platform changes and releases, assessing potential impact to client environments and integrations • Document platform patterns, common issues, and operational insights • Develop internal tools and automation to improve diagnostics, monitoring, and support workflows • Build or contribute to AI-driven tools, agents, and workflows to improve efficiency and reduce manual effort • Act as a technical bridge between clients, TAMs, and Engineering • Contribute to faster diagnosis, better system understanding, and continuous operational improvement

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience) • Proven experience in cloud platforms, SaaS, or distributed systems environments • Strong understanding of APIs, integrations, and service-based architectures • Background in technical support, SRE, or engineering-related roles, with exposure to production systems • Experience with incident management and troubleshooting, including root cause analysis • Strong understanding of cloud environments and distributed systems • Ability to analyze logs, metrics, and system behavior across multiple services • Understanding of platform-level components such as orchestration, ledger, and shared services • Familiarity with automation, scripting, or internal tooling development • Understanding of release and change impact on distributed platforms • Strong collaboration and clear communication across teams and stakeholders • Ownership and structured problem-solving for end-to-end issue handling • Proactive mindset focused on continuous improvement and automation • Experience with high-availability systems and operational support for critical services (preferred) • Experience collaborating with engineering teams on investigations and system validation (preferred) • Familiarity with AI-driven approaches (preferred)

🏖️ Benefits

• Remote work arrangement • Opportunity to create impact at scale • Skills growth and professional development opportunities