Customer Success Manager

🔥 0 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Visit.org

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

🏥 Healthcare

✈️ Travel

Consulting • Healthcare • Travel

Visit. org is a platform dedicated to enhancing employee engagement through unique social impact experiences. They offer a wide variety of curated volunteering and team-building opportunities that align with the United Nations' Sustainable Development Goals, allowing organizations to easily implement impactful programs for their teams. With features like automatic reporting and event management, Visit. org supports companies in measuring and maximizing their social impact and employee satisfaction.

📋 Description

• Strategically manage and nurture enterprise accounts to drive account growth and increase service utilization • Develop tailored account plans aligned with client goals, ROI metrics, and Visit.org capabilities • Support or lead client off-site meetings to deepen needs understanding, co-create value, and strengthen strategic relationships • Lead and project-manage key client initiatives and strategic programs • Coordinate cross-functional teams, timelines, and deliverables for high-quality business and social-impact outcomes • Support the Sales team with client renewals and negotiations • Maintain high retention and minimize churn within enterprise accounts • Advise executive stakeholders on social impact and partnership strategy • Build relationships with decision makers, economic buyers, influencers, and champions • Serve as a product and program expert, connecting Visit.org capabilities to client objectives • Own account reporting, including impact and utilization reporting, executive business reviews, and end-of-program recaps • Pull and analyze account data and communicate progress against client goals and partnership risks • Identify and resolve enterprise account issues to ensure client satisfaction and service delivery • Inform Supply, Content, Product, Marketing, and Sales about enterprise client needs and opportunities • Advocate for product changes required by enterprise clients • Lead cross-functional improvement projects, best-practice development, and scalable operating procedures

🎯 Requirements

• 4+ years of experience in Customer Success, Account Management, Sales, Partnerships, or another client-facing, quota-responsible role • Experience working in a fast-paced startup environment, particularly enterprise SaaS • Fluency in demonstrating value through customer stories, data, and unique insights • Strong organizational skills and ability to create structure in ambiguous situations • Detail-oriented while maintaining the ability to drive toward overarching goals • Ability to learn quickly and grasp different processes and/or systems • Excellent written, verbal, and presentation communication and interpersonal skills • Ability to foster relationships and communicate effectively across departments • Competence using HubSpot, Gong, Slack, Monday.com, and other sales management and internal communication tools • Genuine desire to satisfy client needs • Passion for the mission and desire to make an impact through technology • Comfortable pulling, analyzing, and visualizing account data • Ability to build a utilization view or EBR narrative independently • Experience working across internal teams without direct authority • Track record of driving improvement projects beyond own accounts • Experience managing relationships with multiple stakeholders inside an account

🏖️ Benefits

• Unlimited PTO • Holiday off • Birthday off • Unlimited Social Impact Time Off (SITO) • Company-wide annual paid holiday break between Christmas and New Year’s Eve • Competitive salary • Mission-aligned company events/volunteering • Inclusive, exciting start-up culture • Accelerated career & personal growth • Culture Club and more