Patient Services Representative – Patient Experience, Feedback

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Vita Bella

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🏥 Healthcare

🧘 Wellness

👥 B2C

Healthcare • Wellness • B2C

Vita Bella is a telehealth membership platform that provides personalized medical wellness programs for men and women, focused on hormone therapy, weight management (including GLP-1 medications), anti-aging, sexual wellness, cognitive health, hair loss, and related treatments. Members receive virtual consultations with licensed providers, prescriptions shipped from US FDA-inspected pharmacies, regular follow-ups, and optional in-clinic NAD+/IV services. The company emphasizes affordable, provider-backed care delivered via subscription memberships and home delivery.

📋 Description

• Make outbound calls to existing patients following their appointments • Ask patients about their appointment and overall experience • Use open-ended questions to encourage honest feedback • Listen carefully and allow patients to fully explain their experience • Identify themes, concerns, compliments, suggestions, and opportunities for improvement • Take clear and accurate notes during each conversation • Document every call outcome in the database/CRM • Categorize and record patient feedback accurately • Escalate information to the appropriate internal team when follow-up is required • Maintain a professional, warm, and conversational tone • Complete call and documentation requirements consistently and accurately • Protect patient privacy and follow company policies and procedures • Capture patient sentiment and feedback to help identify patterns and areas for improvement

🎯 Requirements

• Fluent spoken and written English with minimal accent • Excellent English comprehension • Previous experience in phone-based customer service, sales, reception, concierge, hospitality, or a similar customer-facing role • Strong phone communication skills • Comfortable making outbound calls • Excellent listening skills • Strong note-taking and documentation abilities • Highly organized and detail-oriented • Ability to accurately enter information into a database or CRM • Strong computer and typing skills • Professional and friendly phone presence • Ability to remain calm and professional when speaking with frustrated or unhappy customers • Reliable internet connection • Professional remote-work environment • Ability to protect patient privacy and follow company policies and procedures • Healthcare experience is helpful but not required

🏖️ Benefits

• Remote work • Full-time contract role • Opportunity to directly influence and improve the patient experience • Work aligned with Eastern Standard Time U.S. business hours may be available