Product Engineer

Job not on LinkedIn

🔥 0 minutes ago

🌐 Cyprus, Kazakhstan, +3 more countries – Remote

🇨🇾 Cyprus – Remote 🇰🇿 Kazakhstan – Remote 🇪🇸 Spain – Remote 🇵🇹 Portugal – Remote 🇷🇸 Serbia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vivid Money

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💳 Fintech

🏦 Banking

💸 Finance

Fintech • Banking • Finance

Vivid Money is a financial services company offering solutions for both personal and business banking needs. They provide a range of products including personal accounts, business accounts, payment solutions, investment options in stocks and ETFs, and cryptocurrency services. Customers can open multiple accounts with individual IBANs, earn cashback on purchases, and earn interest on uninvested cash through Money Market Funds. Vivid Money is regulated by European financial authorities, ensuring the safety and security of funds. Their services are accessible through both mobile and web apps, with a focus on seamless, secure transactions. Vivid Money caters to small and medium-sized enterprises, freelancers, and individuals seeking secure and diversified financial management solutions.

📋 Description

• Own 0-to-1 development of Customer Care conversational systems, including chat, voice/phone, knowledge base, and tool integrations • Decide what to build, why to build it, and how to measure success from discovery through launch and iteration • Design bot architecture with engineers, including agents, routing, tools, internal-system actions, and handoff • Research problems in data, prototype fixes with AI tools, test on real conversations, prove effectiveness, and scale with engineering or through code contributions • Write, test, and iterate prompts, skills, and knowledge so the bot answers correctly, acts safely, and reflects the company voice • Build evaluations that catch regressions before releases • Run A/B tests of models, prompts, and flows; define success metrics and discontinue ineffective approaches • Scale self-service through AI and automation while improving deflection and cost-to-serve without harming CSAT • Define resolved and valid handoff criteria and monitor KPIs including deflection, handoff reasons, resolution quality, CSAT, handling time, and cost per conversation • Write clear, technical, opinionated product specifications and briefs • Challenge and improve escalation policies, back-office processes, and missing tools that block resolution • Prioritize work and collaborate with Engineering, Design, Analytics, QA, Operations, and business owners to ship releases

🎯 Requirements

• 4+ years in product management, product engineering, or a similar role with strong technical involvement • Meaningful hands-on experience applying LLMs / agentic AI to real products • Proven track record of taking ideas from 0 to a live product with real users • Daily use of LLMs, vibe coding, and AI agents • Proficiency in at least one programming language, such as Python • Comfortable with git, databases, and evaluating system architecture • Strong analytical skills and comfort with data, metrics, and decisions under uncertainty • Clear communication skills in English • Self-directed and able to independently identify priorities • Degree in Computer Science, Software Engineering, or equivalent practical experience • Desired: background in customer support, conversation design, product, or prompt engineering • Desired: side projects with LLM APIs, agents, or automation • Desired: fintech or banking support experience, including cards, transfers, chargebacks, KYC/AML restrictions, or account closure • Desired: experience with LLM observability tools such as Langfuse and helpdesk platforms such as Kustomer or Zendesk • Desired: voice/telephony stack experience, including STT, TTS, and turn detection

🏖️ Benefits

• Hybrid model in company offices or fully remote outside office locations • Relocation support to Cyprus, including visa and package • Learning & development budget • Fully paid vacation and sick leave • Sports compensation • Real growth prospects and significant responsibility • Immediate impact from day one