Functional Analyst (Mid-Level)

🔥 15 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vivo (Telefônica Brasil)

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Vivo (Telefônica Brasil) is a leading Brazilian telecommunications company that provides mobile services (prepaid, postpaid, control), fixed broadband (Vivo Fibra), fixed voice, and TV/streaming products (Vivo Play and TV packages). It sells devices and accessories, offers bundled plans (Fiber + Mobile), digital services and apps (content partners like Amazon Prime, Netflix, Disney+, HBO), and features such as 5G connectivity, online customer support and self-service. Vivo serves both individual consumers and business customers across Brazil with nationwide coverage and retail channels.

📋 Description

• Understand business needs and transform them into clear, objective requirements, connecting functional and technological perspectives • Actively contribute to scope definition without relying on fully structured requests • Investigate needs, ask relevant questions, and identify the underlying business cause or actual need • Identify gaps, risks, dependencies, and opportunities throughout demand discovery and refinement • Connect different departments and facilitate discussions among Business, Operations, and Technology • Consider impacts on processes, operations, and customer experience, maintaining an end-to-end view of the customer journey • Structure complex problems and translate loosely defined scenarios into clear direction for solution enhancement • Work with autonomy, collaboration, curiosity, and a solution-oriented mindset

🎯 Requirements

• Bachelor’s degree in Systems Analysis, Engineering, Business Administration, Computer Science, or a related field • Solid experience in requirements analysis, functional documentation, and process modeling • Ability to translate business rules into functional solutions within the Salesforce ecosystem • Strong communication, negotiation, and interpersonal skills

🏖️ Benefits

• Flexible benefits platform for employees and dependents, including a gym membership, meal allowance, food allowance, pharmacy assistance, health insurance, dental insurance, and life insurance • Company-provided mobile phone • Unlimited voice and data plan • Discounts on landline, broadband, TV, and Vivo applications • Annual bonus or profit-sharing program • Private pension plan • Subsidy for school, daycare, or nanny expenses • Remote work • Flexible working hours • Birthday day off • Corporate volunteering program • Educational Development Program with partner institutions, discounts at educational institutions, certifications, and online courses • Internal Recruitment Program in Brazil or abroad • Physical, emotional, and social health initiatives, including nutritionists, psychologists, social services, and telemedicine • Position eligible for people with disabilities and/or rehabilitated workers • Diverse and inclusive environment