IT L2 Operations Engineer

Job not on LinkedIn

🔥 1 minute ago

🇪🇸 Spain – Remote

💵 €28k - €37k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Volkswagen Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🚗 Transport

🚘 Automotive

🏭 Manufacturing

Transport • Automotive • Manufacturing

Volkswagen Group is a globally recognized automotive manufacturer that offers a wide range of vehicles and services through various brands. The company is dedicated to innovation in electric mobility, research and development, and production processes. With positions available around the world across numerous sectors within the automotive industry, Volkswagen Group focuses on providing exceptional career opportunities in a dynamic work environment.

📋 Description

• Take over incidents from Level 1 and resolve them within Level 2 scope across connectivity, FOTA/OTA, telematics, remote diagnostics and fleet APIs • Diagnose across application logs, interfaces, APIs, cloud services and device-to-cloud communication • Execute and monitor FOTA/OTA campaigns, validating rollout and performing rollback where required • Escalate to Level 3 development with documented, reproducible cases including reproduction steps, logs, impact scope and ruled-out causes • Perform monitoring, health checks, batch job supervision and interface monitoring • Write and maintain runbooks and work instructions for every system under service • Absorb knowledge transfer from current teams as systems enter the service • Support major incident resolution under the Incident Management Coordinator • Automate, document or shift recurring work to Level 1 • Cover the Incident Management Coordinator seat during rotation after cross-training

🎯 Requirements

• Degree in computer science, telecommunications, electronic engineering or a related field — or equivalent professional experience, which we weigh equally • 3–5 years in Level 2 support, application operations or platform operations • Experience in an SLA-driven service environment • Experience working in an international, distributed team • 3–5 years in Level 2 support of cloud-hosted applications or connected products • AWS in daily operational use: EC2, S3, CloudWatch, IAM basics and log analysis • Linux command line and scripting in Python or Bash • API troubleshooting: REST and JSON, request tracing, API and gateway logs, and Postman or equivalent • SQL at diagnostic level • Monitoring and observability tooling: CloudWatch, Grafana, Splunk, Datadog or similar • ITSM tooling: JIRA, Confluence and ideally ServiceNow • Technical writing in English • English B2–C1 • Willingness to be cross-trained on the Incident Management Coordinator seat and rotate between the two

🏖️ Benefits

• 100% Remote Work Model in Spain • Home Office Equipment Support • Flex Work Schedule • International Remote Work Policy • Career Development Trainings • Monthly Extra Allowances • VW Group and Partnership Brands Discounts • Employee Support Program