Middle Contact Center Agent – Roadside Assistance

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Volkswagen Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🚗 Transport

Transport • Automotive • Manufacturing

Volkswagen Group is a globally recognized automotive manufacturer that offers a wide range of vehicles and services through various brands. The company is dedicated to innovation in electric mobility, research and development, and production processes. With positions available around the world across numerous sectors within the automotive industry, Volkswagen Group focuses on providing exceptional career opportunities in a dynamic work environment.

📋 Description

• Provide timely, accurate, and empathetic assistance across various channels to ensure customer satisfaction and loyalty • Handle inquiries, explain features, resolve issues, and document solutions • Escalate complex cases as needed • Combine customer-focused service with AI-powered tools and automation to deliver efficient and personalized support experiences in real time

🎯 Requirements

• High school diploma or equivalent (mandatory) • Minimum 2 years of previous work experience in as Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred) • Native-level German or minimum C1 proficiency (mandatory) • Fluent in English (mandatory) • Availability to work in a shift-based schedule (mandatory) • Familiarity with the automotive industry (considered an advantage) • Experience using help desk software and remote support tools • Solid understanding of CRM systems • Excellent communication and problem-solving skills

🏖️ Benefits

• Competitive Salary and Benefits • Opportunity for rapid growth in the company • Training according with your path career • Collaborative work environment • Multicultural teams • Proactive support