Middle Contact Center Agent – Roadside Assistance

Job not on LinkedIn

🕒 July 7

🇵🇹 Portugal – Remote

💵 €16.5k - €18.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Volkswagen Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🚗 Transport

🚘 Automotive

🏭 Manufacturing

Transport • Automotive • Manufacturing

Volkswagen Group is a globally recognized automotive manufacturer that offers a wide range of vehicles and services through various brands. The company is dedicated to innovation in electric mobility, research and development, and production processes. With positions available around the world across numerous sectors within the automotive industry, Volkswagen Group focuses on providing exceptional career opportunities in a dynamic work environment.

📋 Description

• Answer customer inquiries about products and services, including vehicle-specific, electromobility, service, sales, redirect, and contact-detail topics • Acknowledge and resolve customer complaints • Process inquiries received via multiple channels • Identify customer needs and help customers use specific features • Analyze and report product malfunctions • Assist in training new employees when requested by management • Update internal databases with technical issues and useful customer discussions • Inform customers about new features and functionalities

🎯 Requirements

• High school diploma or equivalent (mandatory) • Minimum 2 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred) • Native-level German or minimum C1 proficiency (mandatory) • Fluent in English (mandatory) • Availability to work in a shift-based schedule (mandatory) • Familiarity with the automotive industry (considered an advantage) • Experience using help desk software and remote support tools • Solid understanding of CRM systems • Excellent communication and problem-solving skills

🏖️ Benefits

• Competitive Salary and Benefits • Opportunity for rapid growth in the company • Training according with your path career • Collaborative work environment • Multicultural teams • Proactive support • Fully remote project • Up to 100% remote working