Product Manager

🔥 0 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

👻 Ghost score 10%

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Vonage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $225M Post-IPO Debt on 2014-08

Consulting • Healthcare • Logistics

Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).

📋 Description

• Own the end-to-end product vision and roadmap for channel setup and management within the Vonage Contact Centre platform • Drive the development of intuitive provisioning flows for digital channels including WhatsApp, webchat, and email setup frameworks • Define and improve the administrator experience for channel binding, configuration, and lifecycle management • Own the product roadmap for messaging compliance and registration capabilities, including 10DLC registration, toll-free number registration, and RCS registration for VCC • Partner with engineering, legal, and compliance teams to ensure registration processes meet carrier and regulatory requirements across markets • Monitor evolving messaging standards and proactively drive platform updates to keep Vonage compliant and competitive • Define and deliver capabilities for voice number porting, purchasing, and setup • Own the product experience for API route setup, enabling advanced call routing configurations for enterprise customers • Monitor industry trends and competitor offerings • Balance new feature development with maintaining a seamless experience for existing users • Define strategic direction for channel management experiences, aligning with business goals and Vonage Contact Center vision • Gather and prioritize requirements from cross-functional teams, ensuring technical feasibility and market demand • Collaborate with engineering, design, and quality assurance teams to ensure delivery excellence • Work closely with internal stakeholders, channel partners, and customers to understand evolving needs

🎯 Requirements

• A strong drive to learn, grow, and tackle challenging domains within product management • At least 4 years of experience in product management • Familiarity with digital messaging channels and their configuration or provisioning requirements (e.g., WhatsApp Business API, SMS, RCS, webchat) • Understanding of messaging compliance frameworks such as 10DLC and toll-free verification • Experience with voice communication products, including number management, porting, and routing • Proven ability to balance the needs of existing users with opportunities for innovation • Excellent written and verbal communication skills and a collaborative mindset • Fluency in English • Domain expertise in CCaaS is a benefit • Experience working with CPaaS platforms or API-driven communication products is a plus • The position can be carried out remotely from anywhere in Poland; however, living close to Wrocław is a plus

🏖️ Benefits

• Unlimited Discretionary Time Off • Private Medical Insurance with the option to add dependents at your own cost • Multisport Gym Membership • Educational Assistance Reimbursement Program • Polish Language Classes for non-native speakers • Lunch and Learn Sessions • Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development • Three Paid Volunteer Days a Year • Reimbursement for the costs of prescription glasses • Maternity and Paternity Leave

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