Voucherify
11 - 50 employees
Voucherify is an API-centric promotion engine for digital teams. It empowers marketers to quickly launch and efficiently manage promotions personalized with customer and session data, including coupons, gift cards, in-cart promotions, giveaways, referral, and loyalty programs.
Head of Customer Success – EMEA, APAC
Job not on LinkedIn
🕒 February 3
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Voucherify
11 - 50 employees
Voucherify is an API-centric promotion engine for digital teams. It empowers marketers to quickly launch and efficiently manage promotions personalized with customer and session data, including coupons, gift cards, in-cart promotions, giveaways, referral, and loyalty programs.
📋 Description
• Own the EMEA & APAC Customer Success strategy, driving Net Revenue Retention through high customer satisfaction and consistent expansion. • Build and lead a high-performing CS organisation, including Customer Success Managers and Technical Account Managers. • Partner closely with Sales & GTM teams to ensure seamless handovers, value-led renewals, and expansion driven by real customer outcomes. • Act as Customer Success Manager for key accounts, building trusted relationships and guiding customers through complex technical and organizational challenges. • Champion the voice of the customer, turning insights into actionable feedback for Product and Marketing.
🎯 Requirements
• Experienced CS leader with 7+ years in SaaS and a proven track record leading Customer Success for complex mid-market and enterprise accounts across EMEA. • Technically fluent, with a strong understanding of SaaS products, API-first architectures, and the MACH ecosystem. • Commercially minded, understanding how retention, expansion, and customer value connect directly to revenue growth. • Strong cross-functional operator: comfortable influencing Product, Sales, and Leadership without formal authority. • Effective communicator: who can engage strategic conversations with customer stakeholders on an executive level.
🏖️ Benefits
• Custom benefits package: We cooperate with leading agencies to help you curate benefits and services for you and your family. • Stability: We are fully bootstrapped and committed to profitability. • Fully Remote: Enjoy the freedom to manage your schedule. • Senior Team: Join a "small but mighty" team known for exceptional customer satisfaction and technical credibility.
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