Vozy
51 - 200 employees
🤖 Artificial Intelligence
☁️ SaaS
🔒 Cybersecurity
💰 $1M Debt Financing on 2022-10
Artificial Intelligence • SaaS • Cybersecurity
Vozy is a company that develops solutions for enhancing customer service experiences through the use of generative AI-powered virtual agents. Their offerings, such as Lili Resolve, Lili Assist, and Lili Analyze, help improve first-contact resolutions, synchronize virtual and human interactions, and analyze customer conversations to uncover trends and improve service quality. Vozy's platform is designed to streamline operations, boost productivity, and provide insights for better business decisions. The company is also committed to information security, holding certifications like ISO 27001, ISO 27017, and ISO 27018, demonstrating compliance with international cybersecurity standards.
Forward Deployed Engineer – Lead
Job not on LinkedIn
🕒 March 5
🗣️🇪🇸 Spanish Required
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Vozy
51 - 200 employees
🤖 Artificial Intelligence
☁️ SaaS
🔒 Cybersecurity
💰 $1M Debt Financing on 2022-10
Artificial Intelligence • SaaS • Cybersecurity
Vozy is a company that develops solutions for enhancing customer service experiences through the use of generative AI-powered virtual agents. Their offerings, such as Lili Resolve, Lili Assist, and Lili Analyze, help improve first-contact resolutions, synchronize virtual and human interactions, and analyze customer conversations to uncover trends and improve service quality. Vozy's platform is designed to streamline operations, boost productivity, and provide insights for better business decisions. The company is also committed to information security, holding certifications like ISO 27001, ISO 27017, and ISO 27018, demonstrating compliance with international cybersecurity standards.
📋 Description
• Liderar 5-8 FDEs distribuidos; apoyarlos en QBRs, sesiones con clientes y presentaciones a stakeholders • Definir estándares de calidad: testing, documentación de flujos, control de versiones y procesos de despliegue • Gestionar escalaciones críticas: latencia de LLMs, errores de transcripción ASR, regresiones en flujos • Implementación hands-on de agentes cuando no hay FDEs: diseño de prompts, orquestación de flujos, tool use • Liderar implementación de Lili Analyze: configuración, calibración y puesta en producción • Resolver problemas complejos: bucles en prompts, errores ASR/STT, degradación conversacional • Respaldar a FDEs como punto de seniority técnico en interacciones con clientes • Identificar oportunidades de expansión: nuevos casos de uso, WhatsApp, Speech Analytics, Lili Analyze • Apoyar renovaciones contractuales con contexto técnico y métricas de rendimiento
🎯 Requirements
• 3+ años hands-on con IA: LLMs, prompt engineering, agentic AI (tool use, RAG, flujos multi-step) • Arquitecturas de IA conversacional: NLU/NLP, ASR/STT, TTS, orquestación de agentes • APIs REST, webhooks • Capacidad de leer/escribir código (Python, JS) • Analizar dashboards, métricas de rendimiento, tendencias y anomalías • Estadística aplicada • Herramientas de visualización (Power BI, QuickSight, Looker) • 2+ años liderando equipos técnicos con múltiples cuentas enterprise • Comunicación efectiva técnica/ejecutiva • Sensibilidad comercial para expansión y renovaciones • Bilingüe español/inglés
🏖️ Benefits
• Trabajo remoto 100% (contratista) • Vacaciones ilimitadas
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