L1 Pre-Sales Support

🕒 May 19

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

WATI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤖 Artificial Intelligence

🔌 API

☁️ SaaS

Artificial Intelligence • API • SaaS

WATI is a company that provides a communication platform leveraging the WhatsApp Business API to enhance marketing, sales, service, and customer support automation. By integrating various functionalities such as chatbots and analytics, WATI assists businesses in scaling customer interactions efficiently. Its services include managing conversations, providing personalized content, and connecting businesses with their audience through WhatsApp, Facebook, and Instagram, making it a robust solution for companies aiming to improve customer engagement and operational efficiency across digital channels.

📋 Description

• Engage and convert high-intent leads through outbound follow-ups, warm lead activation, and pipeline engagement activities. • Support the sales team by generating and qualifying outbound leads and building sales pipeline opportunities. • Engage with prospects to understand their use cases, business requirements, pain points, and urgency. • Conduct product walkthroughs and demos for prospective customers. • Respond to customer and prospect inquiries through chat, tickets, and other support channels professionally and efficiently. • Qualify leads based on use case, deal size, urgency, and product fit. • Assist prospects in moving from initial interest to product adoption by providing guidance on platform capabilities and workflows. • Maintain accurate lead and conversation tracking within CRM and ticketing systems. • Collaborate closely with Sales, Product, Onboarding, and Support teams to ensure smooth customer engagement. • Handle multiple customer conversations simultaneously while effectively prioritizing urgent or high-value opportunities. • Stay updated on product enhancements, AI capabilities, automation workflows, APIs, and integrations.

🎯 Requirements

• 2–4 years of experience in Pre-Sales, Product Support, Technical Support, Customer Support, SDR/BDR, or similar customer-facing roles in a SaaS or software company. • Experience handling chat, tickets, outbound follow-ups, or pre-sales conversations. • Strong understanding of APIs, webhooks, automation workflows, or technical product integrations. • Ability to qualify leads and identify customer requirements effectively. • Experience conducting product demos or walkthroughs is preferred. • Excellent verbal and written communication skills in English. • Strong multitasking and prioritization abilities in a fast-paced environment. • AI proficiency is mandatory. • Comfortable working across APAC / EMEA shifts. • Strong problem-solving mindset and customer-first approach.