Business Applications Manager

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🔥 0 minutes ago

🌐 Costa Rica, El Salvador, +4 more countries – Remote

🇨🇷 Costa Rica – Remote 🇸🇻 El Salvador – Remote 🇧🇷 Brazil – Remote 🇦🇷 Argentina – Remote 🇬🇹 Guatemala – Remote 🇳🇮 Nicaragua – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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World Business Lenders, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

🤝 B2B

💳 Fintech

Finance • B2B • Fintech

World Business Lenders, LLC is a direct lender that specializes in providing real-estate secured business loans to small-to-medium-sized businesses. The company focuses on serving under-served businesses that lack access to traditional funding, facilitating access to capital for business expansion and growth. With a strong management team experienced in financial services, World Business Lenders offers working capital solutions to foster the development of successful small businesses.

📋 Description

• Lead the Customer Care organization serving users of internally developed applications • Report to the Chief Information Officer • Manage, coach, and develop five Application Advocate Analysts • Establish service and performance standards, escalation paths, continuity plans, and advocate coverage • Own the application advocacy operating model and resource plan • Hire advocates, assess performance, develop staff, and build succession and coverage for critical applications • Lead requirements discovery and resolve complex user issues within the application-support remit • Manage significant rollouts while engineering teams retain ownership of underlying software repairs • Organize user needs, requirements, and feedback for product owners or business sponsors • Coordinate testing readiness, releases, user enablement, and adoption with technical teams • Track delivery, adoption, application health, risks, and team capacity; escalate material issues to the CIO and relevant owners • Build improvement proposals from recurring user problems and coordinate remediation follow-through • Maintain channels for questions, requests, incidents, feedback, and escalation • Own user-facing issue communication and route technical failures to engineering teams • Coordinate documentation, training, and adoption activities • Lead application readiness and adoption plans and measure the impact of training and process changes

🎯 Requirements

• Relevant education or professional training is valued; a degree is not mandatory • Eight or more years of relevant experience in business applications, application operations, business systems, or internal customer success • At least three years of people leadership • Experience leading and coaching a remote team • Experience establishing practical service standards and improving user support and adoption for production applications • Demonstrated success building or materially improving a function or production capability • Experience making prioritization decisions with senior business leaders • Recent hands-on delivery experience • Experience coordinating requirements, testing, releases, user enablement, and ongoing support across business, product, and engineering teams • Technical fluency sufficient to understand workflows, integrations, data flows, defects, and delivery constraints • Strong analytical and English communication skills • Experience in lending or financial services, business-user support, and data reconciliation preferred

🏖️ Benefits

• Paid time off (PTO) • Fully remote work environment