Technical Implementation Specialist

🕒 March 6

🇳🇬 Nigeria – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

🚫👨‍🎓 No degree required

👻 Ghost score 85%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 254 days.
• Reposted once.
• No salary listed.

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Web Work Tools - Zoho Partner

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Web Work Tools - Zoho Partner is a software and technology solutions provider and authorized Zoho partner that helps businesses implement, customize, and support Zoho's suite of products. The company offers consulting, technical support, training, implementation, and community events to help organizations adopt Zoho applications across CRM, HR, finance, collaboration, and operations to improve team collaboration, productivity, and growth.

📋 Description

• Manage system configurations, software setups, integrations, and workflow deployments • Define implementation timelines, milestones, and resource requirements for client onboarding • Develop and distribute configuration guides, API documentation, and system manuals • Maintain stable test and production environments, version control, and digital architecture • Host technical workshops, webinars, and hands-on training for client system administrators • Collaborate with engineering, product, and customer success teams on technical solutions • Handle sensitive client data and system credentials securely • Identify, document, and resolve deployment blockers and integration issues • Oversee data migrations, user acceptance testing, and final system hand-offs • Track and report implementation progress, system uptime, and KPIs through internal dashboards • Perform data mapping, cleansing, and entry support for customer integration projects

🎯 Requirements

• Two years of experience as a solutions specialist, technical support officer, or in a related role • Excellent communication, organizational, and time management skills • Proficiency in Zoho Workplace apps (preferred), Microsoft 365 apps such as Outlook, Word, Excel, PowerPoint and Google Workspace • Ability to maintain confidentiality and manage sensitive information • Strong diligence and critical thinking skills • Ability to work in a challenging environment and prioritize multiple tasks • High school diploma or higher degree in Computer Engineering (preferred), Computer Science (acceptable), Business Administration (relevant), or related fields • Experience working in a customer-facing role or in the tech industry (nice to have) • Familiarity with apps in Zoho One, Zoho Creator and Zoho Flow (nice to have) • Certification in Cloud Services or a related field (nice to have)

🏖️ Benefits

• Competitive salary and benefits package • Opportunity to work on projects across the globe • Collaborative and dynamic work environment • Professional development and growth opportunities • Recognition and rewards for outstanding performance • Flexible work arrangements, including remote work options • Access to innovative tools and technologies • A culture that values diversity, equity, and inclusion

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