Technical Implementation Specialist

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🕒 March 6

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Web Work Tools - Zoho Partner

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

☁️ SaaS

🤝 B2B

SaaS • B2B

Web Work Tools - Zoho Partner is a software and technology solutions provider and authorized Zoho partner that helps businesses implement, customize, and support Zoho's suite of products. The company offers consulting, technical support, training, implementation, and community events to help organizations adopt Zoho applications across CRM, HR, finance, collaboration, and operations to improve team collaboration, productivity, and growth.

📋 Description

• Manage system configurations: Schedule and execute software setups, integrations, and workflow deployments to meet client requirements. • Coordinate technical roadmaps: Define implementation timelines, milestones, and resource requirements for new client onboarding. • Prepare technical documentation: Develop and distribute configuration guides, API documentation, and system manuals as required. • Develop and manage technical environments: Maintain stable test and production environments, including version control and digital architecture management. • Provide implementation support: Host technical workshops, webinars, and hands-on training sessions for client system administrators. • Consult with stakeholders: Collaborate with engineering, product, and customer success teams to align technical solutions with client needs. • Maintain data integrity: Handle sensitive client data and system credentials with high security and discretion. • Perform system troubleshooting: Identify, document, and resolve technical blockers or integration issues during the rollout phase. • Coordinate go-live activities: Oversee data migrations, user acceptance testing (UAT), and final system hand-offs. • Manage technical metrics: Track and report on implementation progress, system uptime, and key performance indicators (KPIs) through internal dashboards. • Provide database management: Perform data mapping, cleansing, and entry support for complex customer integration projects.

🎯 Requirements

• Two years of experience as a solutions specialist, technical support officer, or in a related role. • Excellent communication, organizational, and time management skills. • Proficiency in Zoho Workplace apps (preferred), Microsoft 365 apps such as Outlook, Word, Excel, PowerPoint and Google Workspace. • Ability to maintain confidentiality and manage sensitive information. • Strong diligence and critical thinking skills. • Ability to work in a challenging environment and prioritize multiple tasks. • High school diploma or higher degree in Computer Engineering (preferred), Computer Science (acceptable), Business Administration (relevant), or related fields.

🏖️ Benefits

• Competitive salary and benefits package. • Opportunity to work on projects across the globe. • Collaborative and dynamic work environment. • Professional development and growth opportunities. • Recognition and rewards for outstanding performance. • Flexible work arrangements, including remote work options. • Access to innovative tools and technologies. • A culture that values diversity, equity, and inclusion.