Customer Care Representative

🕒 May 19

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webook.com We're All About Fun

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🛍️ eCommerce

🌍 Social Impact

eCommerce • Entertainment • Social Impact

webook. com is a platform dedicated to enhancing entertainment experiences through fun and engaging activities. We focus on creating unique opportunities for individuals and groups to connect and enjoy a variety of recreational pursuits, ensuring that fun is at the core of everything we do.

📋 Description

• Follow company policies and instructions, and maintain the company's equipment and prestigious image • Adhere to working hours, schedules, breaks, and tasks assigned; deliver work before the deadline • Answer contact center inbound calls and serve customers with the required services • Handle inbound and outbound customer transactions across all channels including voice, WhatsApp, social media, email, live chat, and any other customer service channels • Handle customer complaints, inquiries, and feedback through all customer service channels; ensure mastery shopping services and enhance customer satisfaction • Escalate customer complaints and feedback to the concerned department and follow up to get a solid solution • Make outbound telemarketing and sales calls for company projects • Collect and accurately record customer feedback and information • Maintain and achieve individual Key Performance Indicators (KPIs) including quality scores, resolution time, and customer satisfaction metrics • Contribute to enhancing overall customer experience and satisfaction • Update customer records and case logs in the CRM system accurately

🎯 Requirements

• 1–2 years of experience in a call center or customer support environment • Fluent in English (spoken and written) • Fluent in Portuguese (spoken and written) • Good computer literacy and confident use of standard office applications • Fast and accurate typing skills • Experience with CRM or ticketing systems is an advantage • Availability to work rotational shifts, including evenings and weekends