CX Analyst

Job not on LinkedIn

🔥 21 hours ago

🇮🇳 India – Remote

💵 ₹600k - ₹1.2M / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Weekday (YC W21)

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💼 Consulting

👥 HR Tech

☁️ SaaS

Consulting • HR Tech • SaaS

Weekday is a modern recruitment platform that combines AI technologies with a vast database of potential candidates, aiming to streamline the hiring process for companies in India. They offer various services, including a proactive outreach approach that helps employers connect with top talent, as well as tools for candidates to easily apply for jobs. Weekday's emphasis on candidate engagement through multiple channels, including email, WhatsApp, and phone calls, sets it apart in the competitive landscape of recruitment agencies.

📋 Description

• Analyse customer journeys across web and mobile platforms to identify friction points, drop-offs, behavioural patterns, and opportunities to improve customer satisfaction and engagement • Combine quantitative and qualitative inputs to understand customer motivations, expectations, preferences, and pain points • Translate findings into clear, actionable business recommendations • Conduct funnel analysis, cohort analysis, segmentation, and behavioural analysis to understand how customers interact with products and services • Use session replay tools, web and app analytics, and other behavioural data sources alongside system-of-record data to uncover deeper insights into customer actions and experiences • Apply statistical thinking, hypothesis testing, and significance testing to validate assumptions and support evidence-based decision-making • Interpret customer interviews, usability studies, surveys, and other qualitative research findings • Present complex analytical findings to stakeholders across product, design, marketing, operations, and business teams • Partner with cross-functional teams to prioritise improvements, formulate hypotheses, measure outcomes, and evaluate the impact of changes • Identify emerging trends and establish a culture of data-driven experimentation and customer-centric decision-making

🎯 Requirements

• 2–5 years of experience in consumer insights, CX analytics, product analytics, UX research, or a related analytical role within a B2C or consumer-facing organisation • Hands-on experience working with quantitative data and qualitative research inputs to understand customer behaviour and identify improvement opportunities • Familiarity with analytics platforms, session replay tools, funnel analysis, and cohort-based analysis • Strong understanding of statistical concepts, including hypothesis testing, significance, and evidence-based decision-making • Ability to evaluate qualitative research critically and distinguish meaningful findings from conclusions supported by limited evidence • Strong problem-solving, communication, and stakeholder-management skills • Consumer Insights • Customer Experience (CX) Analytics • Product Analytics • Quantitative and Qualitative Research • Customer Journey Mapping and Funnel Analysis • Cohort Analysis and Customer Segmentation • Web and App Analytics • Statistical Analysis and Hypothesis Testing • Data Interpretation and Insight Communication • Experience with experimentation, A/B testing, and conversion rate optimisation • Familiarity with customer feedback platforms, survey tools, and usability testing methodologies • Experience working with product managers, UX designers, researchers, and business teams