Mental Health Response Clinician – Crisis Team

🔥 0 minutes ago

🇳🇿 New Zealand – Remote

💵 NZ$47 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Clinician

👻 Ghost score 0%

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Whakarongorau Aotearoa // New Zealand Telehealth Services//

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

Healthcare

Whakarongorau Aotearoa // New Zealand Telehealth Services is a provider of remote clinical and screening services in New Zealand. The organisation’s website lists telehealth services, screening services and after‑hours services, and provides information about careers, news, privacy and contact details. The site indicates it offers patient-facing remote care and triage options accessible outside standard hours.

📋 Description

• Deliver high-quality mental health telephone triage using the UK triage tool • Apply deescalation interventions and support planning while ensuring safety, dignity and cultural responsiveness • Build rapport quickly with service users and whānau • Create effective support plans and referrals collaboratively • Work with Police, Ambulance, crisis teams and frontline partners to ensure seamless handover, communication and outcomes using the ISBAR model • Maintain accurate, professional documentation in line with regulatory and organisational standards • Ensure consult documents reach the correct clinical team promptly • Use clinical guidelines, decision-support tools and technology effectively • Act as shift coordinator when required • Provide first-point professional support for people experiencing mental distress, including Police and Ambulance referrals and requests from frontline workers

🎯 Requirements

• 5+ years’ experience working in an Acute Mental Health setting, such as Crisis Team, liaison Psychiatry, Community MH, In-patient Mental Health or Triage team • Registered with the NZ Professional Registration Board and hold a current Annual Practising Certificate • Experience delivering telephone triage and interventions within mental health settings and using tools as part of this process • Experience working with suicide and risk, including effective risk assessment and management • Ideally have had DAO experience • Confident and competent using multiple IT systems • Accurate documentation and responsible workload management • Excellent clinical judgement in mental health triage, suicide risk assessment, intervention planning and telephone-based support • Strong cultural competence, with practical application of Te Tiriti o Waitangi and culturally safe practice • Highly effective communication skills • Ability to work efficiently • Commitment to improving equity for Māori and priority communities

🏖️ Benefits

• Work from home • Supportive, values-led team with collaboration, reflection and continuous improvement • Exclusive discounts with Boost and Samsung • Option to purchase up to two extra weeks of leave