Mental Health Response Clinician – Crisis Team

🔥 0 minutes ago

🇳🇿 New Zealand – Remote

💵 NZ$47 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Clinician

👻 Ghost score 0%

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Whakarongorau Aotearoa // New Zealand Telehealth Services//

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

Healthcare

Whakarongorau Aotearoa // New Zealand Telehealth Services is a provider of remote clinical and screening services in New Zealand. The organisation’s website lists telehealth services, screening services and after‑hours services, and provides information about careers, news, privacy and contact details. The site indicates it offers patient-facing remote care and triage options accessible outside standard hours.

📋 Description

• Deliver high-quality mental health telephone triage using the UK triage tool • Provide de-escalation interventions and support planning for callers • Build rapport with service users and whānau and create support plans and referrals • Collaborate with Police, Ambulance, crisis teams and frontline partners • Ensure seamless handover, communication and outcomes using the ISBAR model • Assess risk and mental health and provide immediate culturally responsive support • Guide callers toward safe and effective next steps • Maintain accurate professional documentation • Ensure consult documents reach the correct clinical team promptly • Use clinical guidelines, decision-support tools and technology • Act as shift coordinator when required • Support people experiencing mental distress, including referrals from Police, Ambulance, crisis services and frontline workers

🎯 Requirements

• 5+ years’ experience working in an Acute Mental Health setting, such as Crisis Team, liaison Psychiatry, Community MH, In-patient Mental Health or Triage team • Registered with the NZ Professional Registration Board and hold a current Annual Practising Certificate • Experience delivering triage and interventions within mental health settings via telephone • Ability to use clinical tools as part of the triage process • Experience working with suicide and risk, including effective risk assessment and management • Ideally, DAO experience • Confident and competent using multiple IT systems • Accurate documentation and responsible workload management • Excellent clinical judgement in mental health triage, suicide risk assessment, intervention planning and telephone-based support • Ability to build rapport quickly and deliver calm, recovery-focused, person-centred support • Highly effective communication skills • Strong cultural competence and practical application of Te Tiriti o Waitangi and culturally safe practice • Commitment to improving equity for Māori and priority communities

🏖️ Benefits

• Work from the comfort of home • Supportive, values-led team • Collaborative team environment • Exclusive discounts with Boost and Samsung • Option to purchase up to two extra weeks of leave