Mental Health Response Clinician – Crisis Team

🔥 19 hours ago

🇳🇿 New Zealand – Remote

💵 NZ$47 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Clinician

👻 Ghost score 0%

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Whakarongorau Aotearoa // New Zealand Telehealth Services//

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

Healthcare

Whakarongorau Aotearoa // New Zealand Telehealth Services is a provider of remote clinical and screening services in New Zealand. The organisation’s website lists telehealth services, screening services and after‑hours services, and provides information about careers, news, privacy and contact details. The site indicates it offers patient-facing remote care and triage options accessible outside standard hours.

📋 Description

• Deliver high-quality mental health telephone triage using the UK triage tool • Provide de-escalation interventions and support planning for callers • Build rapport with service users and whānau and create support plans and referrals • Collaborate with Police, Ambulance, crisis teams and frontline partners • Ensure seamless handover, communication and outcomes using the ISBAR model • Maintain accurate professional documentation • Ensure consult documents reach the correct clinical team quickly • Use clinical guidelines, decision-support tools and technology to support safe clinical practice • Act as shift coordinator when required

🎯 Requirements

• 5+ years’ experience working in an Acute Mental Health setting, such as Crisis Team, liaison Psychiatry, Community MH, In-patient Mental Health or Triage team • Registered with the NZ Professional Registration Board • Hold a current Annual Practising Certificate • Experience delivering triage and interventions within mental health settings via telephone • Experience using tools as part of the triage process • Experience working with suicide and risk, including effective risk assessment and management • Ideally have had DAO experience • Confident and competent using multiple IT systems • Accurate documentation and responsible workload management • Excellent clinical judgement in mental health triage, suicide risk assessment, intervention planning and telephone-based support • Ability to build rapport quickly and deliver calm, recovery-focused, person-centred support • Highly effective communication skills • Strong cultural competence, with practical application of Te Tiriti o Waitangi and culturally safe practice

🏖️ Benefits

• Work from home • Supportive, values-led team • Collaboration, reflection and continuous improvement • Access exclusive discounts with Boost and Samsung • Purchase up to two extra weeks of leave