Customer Experience Agent

🕒 February 13

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Whatnot

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

🏪 Marketplace

🛍️ eCommerce

💰 $260M Series D on 2022-07

Marketplace • eCommerce

Whatnot is a dynamic online marketplace platform that facilitates live shopping experiences. Users can buy, sell, and discover products they love, engaging in a community-driven environment through live shows. Whatnot ensures a secure shopping experience by vetting sellers and offering protection for unsatisfactory purchases. The company values privacy, providing consent management tools for their users to control cookie usage and personal data processing.

📋 Description

• Interact with buyers and sellers with a customer first polite attitude ensuring a positive experience • Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner • Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users • Work with other departments to troubleshoot, research and resolve open questions • Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

🎯 Requirements

• 3+ years of support experience handling email and/or chat services • Fluent in English and native Japanese • Understanding of Ecommerce and Marketplace operations • Experience with Customer facing systems like Zendesk, Kustomer, or Intercom. • Obsession with customers / being customer first / serving customers • Proactive problem-solver and process-improver • Knowledge of Collectibles is a plus • Bachelor's degree preferred • Previous start-up experience is a plus

🏖️ Benefits

• Generous Time off Policy • Health Insurance options including Medical, Dental, Vision • Work From Home Support • ¥140,000 home office setup allowance • ¥20,750 monthly allowance for cell phone and internet • ¥69,500 monthly allowance for wellness • ¥14,000 monthly allowance for commuter expenses • ¥693,000 annual allowance towards Childcare • ¥2,772,000 lifetime benefit for family planning, such as adoption or fertility expenses • 16 weeks of fully paid parental leave + one month gradual return to work (in addition to any local statutory leave allowances. Company leave allowances run concurrently with country leave requirements which take precedence). • Pension plans