Senior Manager, Strategy & Operations

🕒 May 14

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Whatnot

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

🏪 Marketplace

🛍️ eCommerce

💰 $260M Series D on 2022-07

Marketplace • eCommerce

Whatnot is a dynamic online marketplace platform that facilitates live shopping experiences. Users can buy, sell, and discover products they love, engaging in a community-driven environment through live shows. Whatnot ensures a secure shopping experience by vetting sellers and offering protection for unsatisfactory purchases. The company values privacy, providing consent management tools for their users to control cookie usage and personal data processing.

📋 Description

• Set and drive the strategy for post-purchase operations, partnering closely with Product, Engineering, and Operations to deliver scalable, high-quality experiences for Whatnot’s Australian users • Translate insights from operational data and user interactions into priorities, roadmaps, and initiatives that improve quality, speed, and scalability • Partner with the Global Commerce team to implement changes that improve the overall user experience. Own the execution end to end • Lead complex, cross-functional initiatives from problem definition through execution, ensuring alignment, accountability, and measurable outcomes • Design and implement scalable processes, systems, and operating models that support Whatnot’s growth and evolving user needs • Serve as a strategic thought partner & Australia representative to senior leaders, providing data-driven recommendations and tradeoffs to inform decision-making • Continuously assess operational performance, identifying opportunities to improve efficiency, resilience, and user experience

🎯 Requirements

• 8 - 10 years of experience in strategy and operations roles (e.g., consulting, finance, GM, Operations) • Proven experience developing and executing strategies that drive scalable, high-quality operations in ambiguous, fast-paced environments • Strong analytical judgment, with the ability to synthesize quantitative and qualitative insights into clear recommendations and decisions • Demonstrated success leading large, cross-functional initiatives from concept through execution • Ability to identify operational inefficiencies and design scalable processes, systems, and operating models to support long-term growth • Excellent communication and stakeholder management skills, with the ability to influence across Product, Engineering, Operations, and senior leadership • Proficiency in data analysis and reporting tools; experience with SQL and analytics platforms (e.g., Looker, Sigma, Hex) is a plus • A real understanding of the nuances of the Australian market

🏖️ Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break) • Health Insurance options including Medical, Dental, Vision • Work From Home Support • Home office setup allowance • Monthly allowance for cell phone and internet • Care benefits • Monthly allowance for wellness • Annual allowance towards Childcare • Lifetime benefit for family planning, such as adoption or fertility expenses • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally • Monthly allowance to dogfood the app • Parental Leave • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.