Customer Success Manager – LATAM

🕒 April 20

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Whippy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

☁️ SaaS

🎯 Recruiter

SaaS • Recruitment

Whippy is an omnichannel AI communications platform that provides AI assistants to automate recruiting, sales, support, and reception tasks. Its cloud-based tools (SMS, voice/VoIP, chatbots, campaigns, automations and integrations) let teams scale communications, reduce hiring and support costs, and improve engagement across languages and channels. Whippy targets businesses that need to streamline candidate outreach, customer support, and lead qualification with 24/7 AI coworkers.

📋 Description

• Own a portfolio of assigned customer accounts end to end • Run daily Zoom calls including onboarding, training, troubleshooting, and check-ins • Help customers configure and use the Whippy platform correctly • Troubleshoot issues and coordinate with the Deployment Engineer when needed • Guide customers on best practices, AI agent setup, campaign logic, and workflow design • Proactively monitor customer usage and reach out before customers tell you something is wrong • Identify expansion opportunities and surface them to the team

🎯 Requirements

• MUST have either a STEM degree (Engineering, Computer Science, Mathematics, or similar) OR proven experience working directly with APIs, webhooks, integrations, or automation workflows in a SaaS environment • Strong English communication, written and spoken, clear and confident on Zoom daily • Real customer-facing experience running onboarding, implementation, or success calls • Proactive instinct, you notice things before customers do and you act without being asked • Ownership mindset, you guide customers rather than just accommodating them • Comfort troubleshooting technical issues before escalating.

🏖️ Benefits

• Competitive compensation based on experience • Monthly performance bonuses • WeWork membership • More