Business Operations Lead – Customer Lifecycle

🔥 2 hours ago

🇨🇳 China – Remote

💵 ¥46k - ¥63k / month

⏰ Full Time

🟠 Senior

⚙️ Business Operations

👻 Ghost score 17%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 62 days.

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Own the entire post-sale customer journey from signed deal through month 12 and beyond, including onboarding, activation and retention • Own and accelerate the onboarding pipeline from signed deal to fully live • Define healthy starts, monitor early-life customer health and intervene when accounts go off track • Define, measure and analyze retention and churn across logos, revenue, customer maturity, roles, segments, acquisition channels and teams • Conduct root-cause analysis using funnels, cohorts, survival curves, leading indicators, qualitative information and raw data • Map cross-team handoffs, identify friction, redesign processes, run experiments and measure impact • Build dashboards, alerts and workflow tools using Claude and other AI coding tools • Write SQL, reconcile data sources and build models • Collaborate with sales, recruiting, customer success, finance, product and the Philippines operations team • Drive change through clarity and evidence, often without direct authority • Report weekly to leadership on pipeline, activation and retention health, changes and planned actions • Establish customer-journey maps, data access and metric baselines within the first 30 days • Identify high-impact opportunities, launch interventions and ship initial tools within the first 60 days • Demonstrate measurable improvement in a core metric, establish a weekly operating cadence and ensure daily tool adoption within the first 90 days • Complete a practical case exercise using real-world style data if shortlisted

🎯 Requirements

• 3–7 years of experience, including at least 2 years in management or strategy consulting (MBB, Tier 2, Big 4 strategy or a strong boutique), or an equivalent analytical role such as strategy, BizOps or PE portfolio operations • Relentless attention to detail and ability to reconcile numbers to the dollar • Comfortable working directly with databases, spreadsheets and BI tools • Programming experience is a plus, but not necessary • Daily use of Claude or similar AI tools • Comfortable connecting AI tools to data through MCPs • Experience building working tools with AI coding assistants such as Claude Code, Cursor, Replit or Lovable; applicants should show something they have built • Fluent English, written and spoken • Ownership mentality, bias toward action and focus on outcomes • Comfortable working with stakeholders across cultures, seniority levels and functions • Willingness to work from evening into the night, Hong Kong time • Full-time role must be the candidate's only professional commitment; other employment, consulting work or business interests must be disclosed • Final-stage candidates may be required to complete background and reference checks

🏖️ Benefits

• Remote, full-time role • Occasional in-person meetings in Hong Kong • Occasional trips to the operation center in the Philippines • Equal opportunity employer • Background and reference checks conducted with candidate consent and in line with applicable law

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