Customer Service Representative – Associate/Specialist

🕒 April 1

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Wing Assistant

501 - 1000 employees

🤝 B2B

☁️ SaaS

⚡ Productivity

💰 $2.1M Seed Round on 2022-03

B2B • SaaS • Productivity

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Demonstrate comprehensive knowledge of the GoHighLevel platform, including CRM, email marketing, funnel building, automation features, and chatbot creation. • Design and implement chatbots within GoHighLevel for lead generation, customer engagement, and support. • Create visually appealing graphics tailored for use within GoHighLevel campaigns and assets. • Design, customize, and optimize landing pages within the GoHighLevel platform while ensuring modern design aesthetics and user experience principles are adhered to. • Build intricate workflow templates for multi-level campaigns, including email sequences, triggers, and automated actions. • Conceptualize, design, and implement campaigns that effectively achieve client goals. • Deliver high-quality work within tight deadlines by demonstrating strong organizational skills and efficiency. • Display meticulous attention to detail in both design and technical execution combined with a creative mindset. • Troubleshoot and resolve technical challenges related to GoHighLevel, chatbot development, and campaign workflows. • Communicate effectively to work closely with team members and clients to align on objectives and deliverables.

🎯 Requirements

• Excellent English proficiency is required. • Candidates must be tech savvy. • All candidates are required to have attended college. • Mid-level candidates must have at least 3 years of relevant experience. • Strong attention to detail is essential.

🏖️ Benefits

• Health Insurance (HMO) • Performance Incentives • Job Security and Stability • Paid Training • Inclusive Culture • Upskilling Opportunities • 100% Work-From-Home • Exceptionally Supportive Team • Opportunities for Career Growth • Fun Work Environment • Holiday & Overtime Pay

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