Customer Service Representative, Bilingual: French, English

🕒 June 16

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

☁️ SaaS

⚡ Productivity

💰 $2.1M Seed Round on 2022-03

B2B • SaaS • Productivity

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Respond promptly to client emails and portal requests in French and English regarding their concerns • Handle inbound and outbound phone calls, prioritizing urgent and last-minute client needs across both French and English-speaking customers • Assist customers with their needs, offering empathetic support and swift coordination • Update and maintain accurate customer records to ensure seamless information flow and accessibility • Resolve client concerns efficiently and professionally, ensuring swift troubleshooting and clear communication in both languages • Build trusted relationships with customer accounts through proactive, friendly, and solution-oriented interactions • Ensure complete customer satisfaction during every engagement, taking the extra mile to support and reassure clients • Document all interactions and case updates, adhering to internal procedures, guidelines, and data privacy protocols

🎯 Requirements

• Fluent in English (written & spoken) & French (written & spoken) • At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity • Excellent English and French communication skills, both written and verbal (at least B2 level) • Excellent phone, email, and instant messaging communication skills • Solid organizational and time management skills • Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP • Experience with word-processing software and spreadsheets (e.g., MS Office) • Knowledge of online calendars and scheduling (e.g., Google Calendar) • Proactive & confident with keen attention to detail • Able to work in EST/ PST shift

🏖️ Benefits

• Health Insurance (HMO) • Performance Incentives • Job Security and Stability • Paid Training • Inclusive Culture • Upskilling Opportunities • 100% Work-From-Home • Exceptionally Supportive Team • Opportunities for Career Growth • Fun Work Environment • Holiday & Overtime Pay