Customer Service Representative

🕒 5 days ago

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

☁️ SaaS

⚡ Productivity

💰 $2.1M Seed Round on 2022-03

B2B • SaaS • Productivity

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Respond to customer inquiries through email, chat, phone, ticketing systems, and other communication channels. • Provide prompt, professional, and solution-oriented customer support. • Resolve customer concerns while maintaining a high level of empathy and ownership. • Ensure all customer interactions meet established service level agreements (SLAs). • Own assigned tickets from receipt through resolution. • Accurately categorize, prioritize, and document customer issues. • Escalate complex concerns to the appropriate internal teams when necessary. • Monitor open cases and proactively follow up until resolution. • Ensure customers receive regular status updates throughout the resolution process.

🎯 Requirements

• Bachelor's degree preferred or equivalent work experience. • 2+ years of experience in Customer Support, Customer Success, Client Services, or Account Coordination. Experience supporting B2B customers is preferred. • Excellent English communication skills, both written and verbal. • Comfortable working in a fast-paced, metrics-driven environment.