Customer Success Manager, AI Agents

Job not on LinkedIn

🔥 8 minutes ago

🇷🇸 Serbia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Own the customer relationship and account after signing, including onboarding, adoption, renewal, and expansion • Manage a book of live accounts, tracking status, issues, customer sentiment, and unresolved items • Run follow-ups on open items, deals, escalations, and promised callbacks • Take new customers live by setting up call forwarding, building flows, connecting supported integrations, and testing end to end • Configure call flows, prompts, transfer settings, SMS, notifications, and other product settings • Handle several customer calls per day, including onboarding, check-ins, escalations, and retention saves • Identify churn risk, work past-due invoices, and close upsells • Identify repetitive back-office work and propose automation opportunities • Document recurring fixes as reusable playbooks • Manage engineering handoffs while retaining ownership of customer updates, timelines, and follow-up • Post daily written progress reports and resolve or update open items the same day

🎯 Requirements

• 2+ years in B2B Customer Success, Account Management, or Tech Support owning a named account list • Hands-on software configuration experience with automations, IVR, phone trees, CRM, or no-code tools • Ability to read API documentation, understand webhooks, and self-learn new tools • Daily phone communication with clients • Proven experience carrying a retention, renewal, or upsell target • Clear, confident spoken English for live calls with US business owners and clinic staff • Full availability for live calls during US business hours • High-level written English for autonomous customer emails • Telephony experience, healthcare/practice-management background, startup experience, familiarity with Linear, Jira, Stripe, and Slack Connect, and AI automation experience are nice-to-haves

🏖️ Benefits

• Flexible hours • Fully remote work • Remote-work availability across multiple hiring regions