Implementation & Customer Success Specialist – AI Agents

🕒 September 17

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 27%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wing Assistant

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501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Take ownership of customers from contract signing through implementation, go-live, adoption, retention, and expansion • Independently configure AI agents, including prompts, workflows, actions, transfer rules, notifications, and integrations • Troubleshoot customer issues and provide solutions before escalating to engineering • Work with APIs, credentials, authentication, 2FA, webhooks, and third-party systems • Handle healthcare/EHR/scheduling integrations as needed • Conduct end-to-end testing of implementations to ensure they function correctly • Run onboarding, implementation, troubleshooting, check-in, and escalation calls with customers • Proactively identify and address issues with unhappy or inactive customers • Document recurring problems and develop repeatable processes/playbooks • Adapt to new AI workflows as Central evolves its product offerings • During the first 30 days, learn the product, understand assigned customers, run customer conversations, and configure/test standard workflows • By 60 days, independently own implementations and diagnose most configuration/integration problems before escalating • By 90 days, manage a customer book with minimal supervision, proactively identify churn risks, and begin identifying expansion opportunities

🎯 Requirements

• Customer-facing experience with a strong focus on ownership and resolution • Excellent spoken and written English communication skills • Demonstrated evidence of ownership in prior roles • Technical aptitude and comfort with software configurations • Availability during US business hours • Ability to learn quickly and adapt to new technologies • Experience in SaaS implementation or customer success (preferred) • Hands-on experience configuring software for customers (preferred) • Familiarity with workflow/no-code/automation tools (preferred) • Understanding of APIs/webhooks and telephony/VoIP systems (preferred) • Experience in healthcare/EHR/PMS/RCM environments (preferred) • Prior experience in startup operations or working with AI tools (preferred) • Ability to identify upsell and expansion opportunities (preferred)

🏖️ Benefits

• Remote work with the ability to work from various locations • Opportunity for professional development in AI and customer success • Dynamic startup culture with a focus on innovation • Increasing ownership and responsibility as you grow in the role • Collaborative environment where your contributions directly impact customer success • Access to learning opportunities and resources to advance your career

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