Dental Patient Coordinator – Virtual Receptionist

🔥 3 hours ago

🌐 Brazil, El Salvador, +4 more countries – Remote

🇧🇷 Brazil – Remote 🇸🇻 El Salvador – Remote 🇭🇳 Honduras – Remote 🇬🇹 Guatemala – Remote 🇨🇴 Colombia – Remote 🇵🇭 Philippines – Remote

💵 $12.5k - $14.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Patient Coordinator

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Winning Assistants LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Answer and manage incoming patient calls professionally, courteously, and efficiently • Handle calls the in-office team cannot answer during regular practice hours • Provide phone coverage when the physical office is closed, including designated closed practice days • Serve as the remote point of contact for appointments, insurance, and general practice inquiries • Document patient communications, messages, requests, and follow-up actions • Prioritize urgent inquiries and escalate concerns appropriately • Verify patient dental insurance information, eligibility, benefits, and coverage • Contact U.S. insurance companies to confirm coverage and clarify questions • Document verification results, payer communications, and outstanding insurance concerns • Schedule, confirm, reschedule, and manage patient appointments • Verify patient information and maintain accurate scheduling records • Prevent scheduling conflicts and support efficient patient flow • Provide general administrative and virtual front-desk support • Maintain patient records, call documentation, insurance details, and scheduling information • Communicate with the dentist and in-office staff regarding patient inquiries and pending tasks • Use Archy and Slack to maintain records and coordinate daily activities • Follow confidentiality standards, HIPAA requirements, and established practice procedures • Provide timely updates on completed and pending tasks

🎯 Requirements

• Previous professional experience working in a U.S. dental practice or healthcare setting • Familiarity with dental practice operations, patient-facing administrative workflows, and relevant terminology • Demonstrated experience with U.S. healthcare or dental insurance verification processes • Ability to understand and verify insurance eligibility, benefits, and coverage information • Experience communicating with insurance representatives • Understanding of patient confidentiality, HIPAA requirements, and professional healthcare communication • Excellent verbal and written English communication skills • Proven experience handling inbound patient calls in a dental or healthcare environment • Ability to document phone conversations accurately • Familiarity with patient scheduling, appointment confirmation, rescheduling, and record verification • Strong attention to detail, organizational, time-management, and multitasking skills • Ability to work independently with minimal supervision • Proven reliability, dependability, and accountability • Ability to collaborate with a remote team and follow established procedures • Must submit an NBI Clearance and/or Local Police Clearance, or applicable local police clearance, before onboarding • Must be available for video meetings with camera on when required • Must be available full-time Monday through Friday, 8:00 AM to 5:00 PM Pacific Time • Reliable laptop or desktop computer • Stable high-speed internet connection of at least 25 Mbps • Noise-canceling headset • Working webcam • Quiet and professional work environment • Spanish-English bilingual proficiency is highly preferred but not required • Experience with Archy or similar dental practice management software is preferred • Experience with Slack or similar team communication platforms is preferred

🏖️ Benefits

• Dedicated HR & Contractor Support Team • Premium VPN Access (Optional) • HIPAA & Cybersecurity Training + Certification (Provided) • Top 1% VA Performance Training • Client-Approved U.S. Holidays • Client-Approved Paid or Unpaid Time Off • Access to Tools & Resources • Optional Performance-Based Incentives • Reliable laptop or desktop computer, stable high-speed internet connection, noise-canceling headset, working webcam, and quiet professional workspace requirements/support