Solution Engineer

Job not on LinkedIn

🕒 January 23

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Wishpond (TSXV:WISH)

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🛍️ eCommerce

💰 Debt Financing on 2021-09

SaaS • Marketing • eCommerce

Wishpond is a comprehensive marketing platform designed to help businesses increase sales and grow their customer base. It offers a variety of tools including landing pages, email marketing, social promotions, marketing automation, and Shopify marketing. Their platform is user-friendly, allowing businesses to create effective marketing campaigns without the need for extensive technical skills. Wishpond also provides a team of marketing experts to manage campaigns, ensuring that businesses can achieve their marketing goals efficiently. The company targets a wide range of industries, including eCommerce, beauty and wellness, fitness, financial institutions, and more, and is particularly beneficial for small to medium-sized businesses looking to enhance their digital marketing presence.

📋 Description

• Partner with Sales on technical discovery and solution design • Lead or support product demos for complex or up-market deals • Translate customer requirements into scalable technical solutions • De-risk deals by addressing technical concerns early in the cycle • Support CS and Implementation during onboarding and launch • Troubleshoot technical issues impacting adoption or outcomes • Ensure customers maximize value from AI agents and automation • Support renewals and expansions through technical validation • Act as a liaison between customers and Product • Surface product gaps, edge cases, and enhancement opportunities • Provide structured feedback informed by real-world usage • Support faster iteration through clear problem framing • Other duties as assigned.

🎯 Requirements

• 3–6 years of experience as a Solution Engineer, Sales Engineer, or Technical Consultant • Experience supporting SaaS products in a B2B environment • A degree or diploma that contributes to the organization is considered an asset • Strong understanding of implementation, onboarding, and adoption workflows • Comfortable working cross-functionally with Sales, CS, and Product • Prior exposure to AI-powered or automation platforms strongly preferred • Self-motivated with the ability to establish and maintain solid relationships through a client-first mentality • Must be technical, analytical, results-driven and have the ability to multitask in a fast-paced environment • Organized, administratively strong, and have solid writing, phone, and general communication skills • Strong analytical and troubleshooting abilities to handle escalated issues and develop creative solutions for customers. • Excellent communication skills, with the ability to provide clear, empathetic guidance to customers and constructive feedback to team members. • Deeply committed to customer satisfaction, capable of fostering a service-first culture within the team. • Fluent in English (spoken and written); knowledge of an additional language is an asset.

🏖️ Benefits

• Fully remote position allowing you to work from your home anywhere in the world ! • Exciting and dynamic environment with a great leadership team • Comprehensive training program and regular performance reviews to facilitate your success • Competitive compensation based on experience and proven abilities • Great referral programs with incentives and bonuses • Unbelievable product discounts when you use our products for your own business • A global workforce of multi-cultural and talented colleagues • A close-knit operation with amazing growth opportunities for your personal development • Corporate headquarters in beautiful Vancouver, British Columbia, Canada