Manager, Solutions Support Engineering

🔥 12 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wiz

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

Cybersecurity • Cloud Security

Wiz is a leading cloud security company, providing a comprehensive security platform for safeguarding cloud environments. It offers a variety of solutions designed to protect cloud infrastructure from threats, including threat detection and response, security posture management, and vulnerability prioritization. Their cloud-native platform enables seamless integration across various cloud systems, offering agentless visibility and robust protection for modern cloud computing needs. Trusted by many Fortune 100 companies, Wiz is recognized for its innovative approach, offering a unified security model that integrates development and security operations for enhanced visibility and proactive threat management.

📋 Description

• Manage, develop, coach and mentor a team of Technical Support Engineers • Own team accountability and performance, partnering with upper management on performance reviews, performance plans, and employee relations issues • Ensure successful training and onboarding of new hires • Guide technical training and learning and development needs • Drive projects and initiatives to improve team productivity, processes, and procedures • Collaborate with internal teams and customers on high-priority technical escalations • Identify cases requiring technical or strategic escalation • Create, maintain, and coordinate incident management requests with product or engineering • Design and implement scalable support solutions through automation • Coordinate with Customer Success Managers on technical issues affecting customer success • Create and maintain internal or customer-facing technical articles and knowledge-base content • Advocate for customers and drive timely resolution of reported problems

🎯 Requirements

• Native Brazilian speaker with excellent command of English, both spoken and written • Must be comfortable working 10am to 7pm BRT • 1+ years of experience managing external technical support teams in a SaaS environment while serving as the hands-on, ultimate escalation anchor • 5+ years of hands-on experience deploying and maintaining AWS, Azure, or GCP infrastructure • Direct experience configuring and troubleshooting Kubernetes clusters and virtualized environments • Applicants must have the legal right to work in Brazil without visa sponsorship • Resume must be submitted in English