Associate – Ops

🕒 April 1

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WNS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

🤝 B2B

🏢 Enterprise

☁️ SaaS

B2B • Enterprise • SaaS

WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.

📋 Description

• Lodge new insurance claims for our customers and intermediaries • Determine coverage through exploratory questioning, policy interpretation and using judgement and analysis to make informed decisions • Elevate the customer experience through setting clear expectations of the claim process and effectively communicating how the claim will be managed • Negotiate and obtain collection of customer excess including appropriate education of payment options • Accountable for financial outcomes impacting claims costs through application of correct policy limits, applicable laws and leveraging preferred suppliers/repair methods • Respond to and manage customer, supplier and repairer and third-party enquiries on existing claims via customer channel of choice with a focus on cost management and progressing and finalising the claim • Ensure information provided to the customer is clear, complete and accurate based on sound knowledge and understanding of claim policies, processes and their intent • Ensure claim review is completed on each claim touch; liaise with suppliers and repairers to ensure timely replacement and/or repair experience for our customers and claim is progressed efficiently, actively contributing to overall reduction of customer life of claim and effective financial management • Identify opportunities to improve processes and systems and participate in their testing, in order to contribute to the overall efficiency and cost effectiveness of the Claims function • Advocate of change and positive ambassador of the benefits and opportunities • Demonstrate responsibility for own personal development and professional learning goals and actively participate in performance review process in conjunction with direct Leader

🎯 Requirements

• Relevant tertiary qualification desired (Business, Finance, Commerce) • 1-2 years working in general insurance preferred • Call centre experience preferred • Experience working within a customer service environment • Computer literacy and navigational skills using multiple systems simultaneously • Demonstrated ability to achieve targets • Experience working in a fast paced, high pressured environment preferred

🏖️ Benefits

• Incentives • Rewards and Recognition program • Laptop • Headset and Phone set provided