Collections Specialist, Italian

🔥 39 minutes ago

🇷🇴 Romania – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Collections

👻 Ghost score 10%

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WNS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

⚖️ Legal

📦 Logistics

📣 Marketing

Legal • Logistics • Marketing

WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.

📋 Description

• Monitor and manage assigned customer accounts to ensure timely collection of outstanding invoices • Contact customers via phone, email, and other communication channels regarding overdue payments • Investigate and resolve payment discrepancies, disputes, and billing issues in collaboration with internal stakeholders • Follow up on overdue accounts and negotiate payment arrangements when required • Maintain accurate records of collection activities and customer interactions • Reconcile customer accounts and ensure all payments are correctly allocated • Escalate high-risk or significantly overdue accounts as appropriate • Support month-end closing activities related to Accounts Receivable • Prepare and maintain reports on aging balances, collection status, and cash forecasts • Ensure compliance with company policies, procedures, and internal controls • Build and maintain strong relationships with customers, sales teams, and other internal departments

🎯 Requirements

• Minimum 2 years of experience in Accounts Receivable, Collections • A Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field • Fluency in Italian (minimum C1 level) and a strong command of English • Proven ability to independently manage a customer portfolio, take ownership of responsibilities, and work with minimal supervision • Strong attention to detail, organizational skills, and a structured approach, with the ability to manage multiple priorities and meet tight deadlines • Ability to work under pressure and manage high volumes while maintaining accuracy and quality • Strong proficiency in IT tools and ERP systems; experience with GetPaid would be considered an advantage • A positive attitude and strong motivation to learn, develop, and perform in a dynamic, fast-paced environment • Excellent interpersonal and communication skills, with a collaborative, customer-oriented mindset and the ability to work effectively as part of a team

🏖️ Benefits

• Full-time employment

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