Senior Associate

🔥 0 minutes ago

🇳🇦 Namibia – Remote

💵 $19 / hour

⏰ Full Time

🟠 Senior

✨ Associate

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

WNS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

⚖️ Legal

📦 Logistics

📣 Marketing

Legal • Logistics • Marketing

WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.

📋 Description

• Deliver positive, knowledgeable, and professional service to customers and agents • Handle approximately 50 inbound and outbound calls per day • Resolve Property & Casualty policy and billing inquiries • Document customer interactions, policy updates, and resolutions accurately in internal systems • Meet or exceed customer experience, quality, handle time, adherence, and productivity targets • Adhere to company policies, confidentiality standards, and security protocols • Complete required training, self-learning modules, and ongoing development to maintain licensure, product knowledge, and performance standards • Collaborate with supervisors and team members to review service trends and address customer issues • Support continuous improvement initiatives • Manage back-to-back calls, multiple systems, and potentially difficult or irate customers • Maintain a dedicated, quiet, distraction-free work-from-home environment

🎯 Requirements

• Active Property & Casualty (P&C) or Personal Lines Agent License in the resident state • Equivalent to a high school diploma or GED • Prior customer service or call center experience in a fast-paced, high-volume environment, handling back-to-back calls and navigating multiple systems • Ability to work flexible schedules within operating hours (7:00 AM–2:00 AM EST), including weekends and holidays, and accommodate schedule changes on short notice • Comfort working in a metrics-driven environment with defined performance goals (CX scores, handle time, quality, adherence, and productivity) • Ability to perform essential job duties with or without reasonable accommodation in a remote work setup • Reliable internet connection and a quiet, dedicated workspace • Willingness to complete a typing test (24 WPM / 80% accuracy) and other pre-employment assessments • Ability to use multiple systems in a fast-paced service environment • Solid property and casualty insurance knowledge • Attention to detail • Must maintain a valid P&C license to process policy changes and ensure compliance

🏖️ Benefits

• Medical, dental, and vision insurance • Paid time off (PTO), holidays, and sick leave • 401(k) with company match or other retirement plan • Life and AD&D Insurance • Work from home • Internet re-imbursement • Employee Assistance Program • Performance-based bonuses, incentive pay, or commissions may be available