Security Operations Center Manager

🔥 1 hour ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🛡️ Security Operations

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Workstreet

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🔒 Cybersecurity

📋 Compliance

🤝 B2B

Cybersecurity • Compliance • B2B

Workstreet is a managed security and compliance services provider that helps businesses automate and modernize their security programs. With expertise in compliance frameworks including SOC 2, ISO 27001, HIPAA, and GDPR, Workstreet supports companies in achieving their security and compliance outcomes efficiently. Their services include acting as a virtual Chief Information Security Officer (vCISO), full-scale penetration testing, and vendor risk management, aiming to streamline security processes while allowing businesses to focus on growth.

📋 Description

• Own the day-to-day operation of a 24x7 SOC monitoring client environments. • Lead, coach, and develop a team of 10 or more SOC analysts through one-on-ones, goals, feedback, career paths, and development plans. • Build and maintain 24x7 shift schedules, including nights, weekends, and holidays. • Recruit, interview, onboard, and train new analysts. • Manage burnout and retention risks associated with round-the-clock operations. • Own SOC performance against client SLAs, including time to acknowledge, time to investigate, escalation quality, and false positive rate. • Review investigations and escalations for accuracy, completeness, and clarity before client delivery. • Oversee monitoring across EDR, firewall, IPS, WAF, and SIEM platforms and prioritize detection tuning. • Maintain SOC runbooks, playbooks, and shift handoff procedures. • Run post-incident reviews and incorporate lessons learned into detections, procedures, and training. • Serve as senior client point of contact for SOC service delivery, escalations, and incident communications. • Lead recurring client service reviews covering alert volume, notable incidents, trends, and improvements. • Work with clients during onboarding to scope log sources, tooling, escalation paths, and response responsibilities. • Handle client concerns and escalations and make judgment calls independently. • Report SOC performance, staffing, and risk to Workstreet leadership. • Partner with GRC engineers and vCISOs to support client compliance obligations. • Identify improvements to tooling, automation, and processes and make business cases for them.

🎯 Requirements

• 7+ years of security operations experience, including 3+ years managing a SOC team or comparable security operations function. • Experience running a 24x7 SOC operation and maintaining coverage, quality, and morale across shifts. • Experience leading teams of 10 or more analysts, including hiring, performance management, and scheduling. • Strong working knowledge of EDR, firewall, IPS, WAF, and SIEM platforms, with hands-on depth to review investigations and identify missed issues. • Comfortable owning client relationships and explaining incidents, trends, and SLA performance to technical and executive audiences. • Sound decision-making under pressure and composure during active escalations. • Clear written and verbal communication, with high standards for analyst reports and client communications. • Willingness to work flexible hours when needed for coverage, escalations, or shift transitions. • Active security or leadership certifications such as CISSP, CISM, GCIH, GCIA, or equivalent. • Prior MSSP experience supporting multiple client environments simultaneously. • Hands-on administration of security toolsets, including configuring, maintaining, and tuning EDR, SIEM, firewall, IPS, or WAF platforms. • Experience with automation, such as Python, PowerShell, or SOAR playbook development. • Familiarity with compliance frameworks such as SOC 2, ISO 27001, or HIPAA and how SOC activity supports audit readiness. • Experience building SOC metrics, dashboards, and reporting for clients and leadership. • Excellent written and verbal English communication skills. • Reliable, high-speed internet connection and professional home office environment supporting confidential conversations, incident calls, and uninterrupted collaboration. • Availability for management coverage across the 24x7 SOC, including escalations outside standard business hours. • Willingness and ability to travel locally for occasional onsite meetings, client reviews, team gatherings, or business activities. • Participation in live video interviews with camera on and identity verification during recruitment and onboarding. • Successful completion of identity verification and background screening, where permitted by law.

🏖️ Benefits

• Career Development: Clear path with mentorship and training opportunities. • Role-Related Training: Reimbursement for the successful completion of approved training and certification courses relevant to your current role. • Competitive Compensation: A competitive base salary with regular performance reviews linked to merit-based appraisals and bonus opportunities. • Growth Opportunity: Early-stage company with significant room for career advancement. • Remote-First Culture: Flexibility to work from anywhere while collaborating with a global team.

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