Appointment Setter – Multi Campaign

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🕒 April 16

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World Class Contact Centers

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Customer Service

World Class Contact Centers (WCCC) is a leader in customer engagement, boasting over 30 years of industry expertise. The company specializes in personalized customer service solutions that enhance client interactions through a carefully curated approach to talent selection and adaptive strategies. WCCC's commitment to excellence is reflected in its ability to transform customer experiences for a variety of businesses, ensuring seamless and effective communication across multiple channels.

📋 Description

• Make outbound calls, send emails, or use messaging platforms to contact leads from assigned campaigns • Qualify prospects based on basic campaign criteria (need, interest, availability, and fit) • Schedule appointments or sales calls between qualified leads and closers/sales representatives • Confirm appointment details (date, time, contact information, and availability) • Follow provided scripts and campaign guidelines while maintaining natural conversation flow • Update CRM or tracking tools with correct call outcomes and lead status • Follow up with leads who missed appointments or need rescheduling • Handle basic objections (e.g., no interest, not available, wrong timing) and attempt re-engagement when appropriate • Maintain daily call volume and appointment setting targets • Ensure accuracy of lead information and appointment schedules across multiple campaigns

🎯 Requirements

• Experience in appointment setting, telemarketing, lead generation, or outbound sales • Good communication and listening skills • Comfortable handling multiple campaigns and switching scripts/processes • Able to follow instructions and work with minimal supervision • Basic CRM or dialing system experience is an advantage • Goal-oriented and comfortable working with targets