World Class Contact Centers
201 - 500 employees
Founded 2019
🤝 B2B
🛍️ eCommerce
B2B • eCommerce • Customer Service
World Class Contact Centers (WCCC) is a leader in customer engagement, boasting over 30 years of industry expertise. The company specializes in personalized customer service solutions that enhance client interactions through a carefully curated approach to talent selection and adaptive strategies. WCCC's commitment to excellence is reflected in its ability to transform customer experiences for a variety of businesses, ensuring seamless and effective communication across multiple channels.
Refund & Chargeback Specialist
Job not on LinkedIn
🔥 0 minutes ago
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World Class Contact Centers
201 - 500 employees
Founded 2019
🤝 B2B
🛍️ eCommerce
B2B • eCommerce • Customer Service
World Class Contact Centers (WCCC) is a leader in customer engagement, boasting over 30 years of industry expertise. The company specializes in personalized customer service solutions that enhance client interactions through a carefully curated approach to talent selection and adaptive strategies. WCCC's commitment to excellence is reflected in its ability to transform customer experiences for a variety of businesses, ensuring seamless and effective communication across multiple channels.
📋 Description
• Research and process customer chargebacks. • Process refunds using the company's ERP system. • Manage UPS investigations and claims. • Investigate suspicious or fraudulent account activity. • Prepare daily and weekly reports. • Contact customers to resolve payment-related concerns. • Escalate critical account issues when necessary. • Assist with projects, training, and additional operational tasks. • Collaborate with cross-functional teams to improve processes.
🎯 Requirements
• Experience in chargebacks, refunds, financial analysis, payment processing, or related fields preferred. • Excellent English communication skills. • Strong analytical and problem-solving skills. • High attention to detail and organizational ability. • Proficient in Microsoft Excel and Microsoft Word. • Ability to work independently and manage confidential information. • Adaptable, resourceful, and results-oriented.
🏖️ Benefits
• Permanent Work From Home • HMO Package • Paid Time Off (PTO) • Annual Performance & Rate Review
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