Refund & Chargeback Specialist

Job not on LinkedIn

🕒 July 9

🇵🇭 Philippines – Remote

💵 $5 - $6 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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World Class Contact Centers

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

💼 Consulting

🛍️ eCommerce

Consulting • eCommerce • Customer Service

World Class Contact Centers (WCCC) is a leader in customer engagement, boasting over 30 years of industry expertise. The company specializes in personalized customer service solutions that enhance client interactions through a carefully curated approach to talent selection and adaptive strategies. WCCC's commitment to excellence is reflected in its ability to transform customer experiences for a variety of businesses, ensuring seamless and effective communication across multiple channels.

📋 Description

• Research and process customer chargebacks. • Process refunds using the company's ERP system. • Manage UPS investigations and claims. • Investigate suspicious or fraudulent account activity. • Prepare daily and weekly reports. • Contact customers to resolve payment-related concerns. • Escalate critical account issues when necessary. • Assist with projects, training, and additional operational tasks. • Collaborate with cross-functional teams to improve processes.

🎯 Requirements

• Experience in chargebacks, refunds, financial analysis, payment processing, or related fields preferred. • Excellent English communication skills. • Strong analytical and problem-solving skills. • High attention to detail and organizational ability. • Proficient in Microsoft Excel and Microsoft Word. • Ability to work independently and manage confidential information. • Adaptable, resourceful, and results-oriented.

🏖️ Benefits

• Permanent Work From Home • HMO Package • Paid Time Off (PTO) • Annual Performance & Rate Review