Customer Success Associate – Sustainability

Job not on LinkedIn

🔥 14 minutes ago

🌐 Hong Kong, China, +2 more countries – Remote

🇭🇰 Hong Kong – Remote 🇨🇳 China – Remote 🇻🇳 Vietnam – Remote 🇵🇭 Philippines – Remote

💵 $15k - $25k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Worldly

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏭 Manufacturing

📦 Logistics

Consulting • Manufacturing • Logistics

Worldly is a leading provider of sustainability intelligence solutions for brands and manufacturers. The company helps businesses develop and scale sustainability programs by delivering real data about their supply chain, products, and operations. Worldly's platform includes tools for tracking factory impacts, ensuring regulatory compliance, and understanding product impacts through standardized frameworks like the Higg Index. Their services support environmental and social performance assessments, ESG reporting, and supply chain transparency. Worldly's clients benefit from improved visibility into their supply chains and actionable insights to enhance their sustainability performance and comply with emerging regulations.

📋 Description

• Manage and maintain customers' supplier lists and supplier data • Compile, verify, sort, and correct source data for platform import • Import customer data to the Worldly platform • Send templated emails on behalf of customers • Store completed work and perform backup operations • Respond to information queries and access relevant files • Support facility list management, cadence setup, adoption emails, and reporting for ImpactService customers • Independently deliver services to Platform Access customers • Manage recurring customer deliverables such as MWL updates • Manage HubSpot email cadences for customer adoption programs • Prepare data and decks for End-of-Cadence Meetings • Consolidate and visualize platform data into presentation materials • Deliver training sessions and host office hours for APAC customers • Manage training invitations, follow-ups, surveys, recordings, Q&A, and survey analysis • Report on training KPIs • Schedule training and office hours in the CS Zoom account • Represent Worldly at APAC industry events • Answer platform and brand requirements enquiries, including Higg FEM and Higg FSLM verification booking enquiries • Organize translation of training and guidance content • Assist with the CS Support Ninja workflow • Support onboarding, training, and supervision of CS Support Ninjas • Support UAT testing of adoption, analytics, and supply impacts • Attend internal meetings across different time zones when required • Occasional travel may be required for collaboration, customer engagement, or company events

🎯 Requirements

• Proficiency in data management tasks utilizing tools like Excel and Google Sheets • Accuracy and attention to detail • Proactive problem-solving ability • Ability to concentrate for lengthy periods and perform accurately with adequate speed • Confident presentation and customer-facing communication skills • Ability to collaborate with cross-functional teams • Experience with HubSpot or other CRM technologies • Experience with Slack • 1+ years of technical SaaS environment product support experience • Knowledge of retail supply chains • Interest in ESG reporting and Higg Index Tools • Experience in customer service • Fluency in English plus a regional language such as Mandarin, Vietnamese, or Tagalog • Must be located in and legally eligible to work in one of the listed locations • Must agree to a full-time employment contract administered through Deel

🏖️ Benefits

• Comprehensive benefits offerings; 100% employee premium covered by Worldly • Growth Opportunities • Equipment Stipends • Unlimited PTO • Paid company holidays • Performance-based bonuses • Healthcare and retirement matching • Office stipend • Flexible time off • Culture committee, coffee chats, and other interest groups • Work-from-home stipends