Customer Success Manager

🔥 2 minutes ago

🇪🇪 Estonia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wrike

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📣 Marketing

📦 Logistics

💰 $15M Series B on 2015-05

Consulting • Marketing • Logistics

Wrike is a leading work management platform that streamlines workflows and enhances collaboration for businesses worldwide. Recognized as a Leader in the 2024 Gartner Magic Quadrant for Collaborative Work Management, Wrike offers solutions for diverse teams such as marketing, creative, product, client services, IT, operations, HR, legal, finance, and more. The platform provides a range of features including AI-powered automation, analytics, Gantt charts, Kanban boards, and customizable dashboards to maximize productivity and efficiency. Trusted by over 20,000 organizations globally, Wrike helps teams align strategy with execution, improve visibility, and manage resources efficiently. It supports integration with over 400 popular apps and ensures robust security, making it an ideal choice for enterprise-level implementation as well as for smaller teams looking to enhance their project and workflow management capabilities.

📋 Description

• Manage a portfolio of Enterprise customers in EMEA • Understand customers’ business strategies and lead them to desired outcomes • Build strong customer relationships and act as the Wrike advocate throughout the customer journey • Establish business goals, timelines, priorities, and success metrics with customers • Execute success plans and executive business reviews (EBRs) • Create, execute, and manage engagement and communication strategies to ensure customer ROI and net MRR growth • Serve as Wrike subject matter expert on work management and address customer challenges • Collaborate with Sales, Professional Services, Support, Product, and other teams • Monitor the book of business, leverage account metrics, identify opportunities, and manage churn avoidance • Maintain detailed customer-centric actions and communication plans in the Customer Success Management platform

🎯 Requirements

• Full fluency in English • German or French (nice to have) • 5+ years experience in Customer Success Management or customer-facing role supporting enterprise clients • Experience working with Marketing teams, Professional Services, IT teams, and PMO teams • Ability to build and maintain strong relationships with diverse clients, including senior leadership • Knowledge and hands-on experience in project management, business process redesign, and change management • Strong interpersonal skills, patience, tact, and poise under pressure • Willingness to dive into technical product details to understand the product thoroughly

🏖️ Benefits

• 28 calendar days of paid vacation • Sick leave compensation • Life insurance plan • Health insurance plan • Fitness plan (800 EUR/year) • Parental leave • 2 volunteer days • Full-remote work • On-demand access to co-working space • Utility allowance (30 EUR/month, subject to taxation)