IT Event Management Engineer

🔥 4 hours ago

🌐 Philippines, Malaysia – Remote

🇵🇭 Philippines – Remote 🇲🇾 Malaysia – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🎪 Events

👻 Ghost score 10%

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World Vision

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1950

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

World Vision is a global humanitarian organization dedicated to improving the lives of children, families, and communities. It focuses on sustainable development, disaster relief, and advocacy, working with local partners to address the root causes of poverty and injustice. Through various programs, World Vision aims to uplift vulnerable populations and promote social change in collaboration with communities around the world.

📋 Description

• Design, implement, maintain, and continuously improve global event detection and alerting systems • Enable proactive identification and resolution of IT issues before they impact users or services • Design and maintain event ingestion pipelines from monitoring sources including Azure Monitor, AWS CloudWatch, network devices, applications, and SaaS systems • Develop correlation logic and rules to identify related alerts and reduce redundant or noisy notifications • Maintain event taxonomies and classification standards for consistent tagging, severity, and categorization • Build and maintain automation scripts and workflows to detect and remediate known issues • Integrate event management systems with ITSM platforms such as ServiceNow and SMAX to auto-create and route incidents • Participate in AIOps initiatives using predictive analytics and machine learning to forecast incidents and anomalies • Develop SOPs, runbooks, knowledge articles, configuration templates, and a Monitoring and Event Management Playbook • Document integration patterns, naming conventions, and API schema mappings • Maintain version-controlled documentation in Confluence or SharePoint • Conduct health checks and analyze event and incident trends to identify improvement opportunities • Partner with Service Desk, Cloud, and Network teams to optimize thresholds, escalation rules, and notification logic • Drive continuous improvement to reduce false positives and increase actionable alerts • Enforce standardized event handling procedures and support governance reviews and audits • Align event management with KPIs including uptime, MTTD, MTTR, and service reliability • Support development of a global Monitoring Maturity Framework • Integrate new services and platforms into the event management ecosystem • Conduct knowledge transfer sessions, workshops, and training for regional IT and operations staff • Participate in Agile ceremonies and cross-functional transformation initiatives • Serve as a subject matter expert for monitoring and observability in project design and operational readiness reviews • Evaluate monitoring and observability tools, support proofs of concept, benchmark performance, and recommend technology roadmaps • Contribute to hybrid and multi-cloud monitoring architecture discussions

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field • ITIL Foundation certification (minimum) • At least 10–12+ years of total professional experience • At least 5+ years of hands-on experience in IT Operations, Monitoring, and Event Management in enterprise environments • Proven experience with enterprise monitoring and event management tools such as OpsBridge, Azure Monitor, AWS CloudWatch, and Site24x7 • Experience integrating monitoring tools with ITSM platforms for automated incident management • Hands-on experience with PowerShell, Python, or Ansible automation and scripting • Exposure to hybrid environments including cloud and on-prem infrastructure • Strong understanding of ITOM and monitoring frameworks, event correlation, alert tuning, and noise reduction • Experience designing or operating event-driven systems for proactive detection and service assurance • Knowledge of APIs and system integrations • Experience with dashboards, analytics, and reporting tools such as Power BI and Kibana • Familiarity with ITSM processes including Incident, Problem, and Change Management • Local applicants only • Successful applicant must affirm World Vision's core documents and observe conduct compatible with Christian principles, where legally permissible • Must meet professional ethics and cultural sensitivity expectations

🏖️ Benefits

• Regular attendance with team and office devotions, chapel and prayer gatherings is expected in line with policies • Opportunity to contribute to global IT transformation, automation, modernization, and AIOps initiatives

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