Support Specialist

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Xflow

WebsiteLinkedInAll Job Openings

11 - 50 employees

💳 Fintech

🔌 API

☁️ SaaS

Fintech • API • SaaS

Xflow is a company that provides powerful API solutions for simplifying international payments, with a focus on facilitating collections and fund transfers to and from India. Their products include virtual foreign currency accounts, payment links for international invoices, invoicing with built-in payments, and solutions tailored for platforms to manage international payments. Xflow's offerings are particularly beneficial for IT service exporters, funded startups, small and medium businesses, freelancers, and platforms seeking to conduct international transactions without barriers. Xflow supports various payment methods like NEFT, RTGS, IMPS, and UPI, allowing for fast, secure, and cost-effective transactions. The company also ensures compliance with India's regulatory landscape, helping businesses focus on growth while avoiding operational complexities. Xflow's APIs are designed for seamless cross-border business payments, offering flexibility, white-label integration, and support for multiple currencies.

📋 Description

• Answer user requests in Zendesk by email quickly and clearly, following guidelines • Reply to App Store and Google Play reviews through Zendesk • Collaborate with developers and QA to accelerate problem resolution and track bug fixes • Create, edit, and update internal guides, response templates, FAQs, and the knowledge base • Review tickets handled by the outsourcing team for correctness and process compliance • Correct ticket tags and provide feedback to the outsourcing team • Coordinate communication between the outsourcing team and Development, QA, Marketing, Legal, and SMM • Share knowledge with the outsourcing team and new colleagues • Occasionally handle user communication on Facebook and Instagram during the other in-house specialist’s vacation • Occasionally play the product to stay familiar with user experience and gameplay mechanics

🎯 Requirements

• English — C1 level • Russian — C1 level • 2+ years of customer support experience in the gaming industry • Experience with Zendesk and Jira • Collaboration experience with Development and QA teams • Escalation and follow-up communication skills • Strong sense of responsibility • Attention to detail • Ability to multitask effectively • Proficiency in additional languages at C1 level or higher is a plus • Skills in writing technical documentation or training materials are a plus • Experience with Facebook Business Suite / Instagram Direct is a plus

🏖️ Benefits

• Competitive salary and benefits package • Flexible remote/office working options • Opportunity to impact a global product with millions of active users • A creative, dynamic environment with a talented and friendly team • Professional growth and leadership opportunities