Xflow
11 - 50 employees
💳 Fintech
🔌 API
☁️ SaaS
Fintech • API • SaaS
Xflow is a company that provides powerful API solutions for simplifying international payments, with a focus on facilitating collections and fund transfers to and from India. Their products include virtual foreign currency accounts, payment links for international invoices, invoicing with built-in payments, and solutions tailored for platforms to manage international payments. Xflow's offerings are particularly beneficial for IT service exporters, funded startups, small and medium businesses, freelancers, and platforms seeking to conduct international transactions without barriers. Xflow supports various payment methods like NEFT, RTGS, IMPS, and UPI, allowing for fast, secure, and cost-effective transactions. The company also ensures compliance with India's regulatory landscape, helping businesses focus on growth while avoiding operational complexities. Xflow's APIs are designed for seamless cross-border business payments, offering flexibility, white-label integration, and support for multiple currencies.
Support Specialist
Job not on LinkedIn
🕒 April 23
🗣️🇷🇺 Russian Required
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Xflow
11 - 50 employees
💳 Fintech
🔌 API
☁️ SaaS
Fintech • API • SaaS
Xflow is a company that provides powerful API solutions for simplifying international payments, with a focus on facilitating collections and fund transfers to and from India. Their products include virtual foreign currency accounts, payment links for international invoices, invoicing with built-in payments, and solutions tailored for platforms to manage international payments. Xflow's offerings are particularly beneficial for IT service exporters, funded startups, small and medium businesses, freelancers, and platforms seeking to conduct international transactions without barriers. Xflow supports various payment methods like NEFT, RTGS, IMPS, and UPI, allowing for fast, secure, and cost-effective transactions. The company also ensures compliance with India's regulatory landscape, helping businesses focus on growth while avoiding operational complexities. Xflow's APIs are designed for seamless cross-border business payments, offering flexibility, white-label integration, and support for multiple currencies.
📋 Description
• Answer user requests in Zendesk quickly and clearly, following guidelines • Reply to reviews in the App Store and Google Play through Zendesk • Work closely with developers and QA to speed up problem resolution and track bug fixes • Create, edit, and update internal guides, response templates, and FAQs • Check tickets handled by the outsourcing team to ensure they’re solved correctly • Coordinate communication between the outsourcing team and internal teams • Share knowledge with the outsourcing team and new colleagues • Occasionally cover user communication on Facebook and Instagram
🎯 Requirements
• English - C1 level • Russian - C1 level • 2+ years of experience in customer support in the gaming industry • Experience with Zendesk and Jira • Collaboration experience with Dev and QA teams • Strong sense of responsibility, attention to detail, and ability to multitask effectively • Proficiency in additional languages (C1 or higher) is a plus • Skills in writing technical documentation or training materials is a plus • Experience with Facebook Business Suite / Instagram Direct is a plus
🏖️ Benefits
• Competitive salary and benefits package • Flexible remote/office working options • Professional growth and leadership opportunities
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