Manufacturing Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇧🇬 Bulgaria – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Xometry Europe

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Xometry Europe is a leading provider of on-demand custom manufacturing services, offering rapid manufacturing options including 3D printing, CNC machining, and sheet metal fabrication with delivery times as fast as 3 days. They provide a wide range of manufacturing services such as injection moulding, die casting, and vacuum casting, catering to industries including aerospace, automotive, consumer products, electronics, and more. Xometry Europe boasts a vast network of suppliers across Europe and worldwide, ensuring robust manufacturing capacity and quality assurance, backed by ISO 9001:2015 certification. Their advanced instant quoting engine allows customers to receive quotes quickly and securely, making the production process seamless for engineering and manufacturing needs.

📋 Description

• Serve as the primary liaison for customers throughout the order life cycle • Orchestrate the order process and prioritize communication queues • Perform portfolio reviews to document progress and identify potential delays • Coordinate with Partner Success Managers to mitigate risks • Identify technical blockers and process issues that could stall order fulfillment • Manage and resolve customer escalations cross-functionally • Determine when orders should be reassigned to different manufacturing partners and manage the implications • Collaborate with Operations and Product teams to keep orders on track during peak periods • Negotiate order adjustments, credits, or resolutions for quality issues or delivery misses • Maintain accurate case documentation in central databases while following quality management systems and safety procedures • Identify opportunities for process automation • Provide peer support to ensure continuous Customer Success Team coverage

🎯 Requirements

• Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience) • Minimum of 4 years of experience in customer success, account management, and/or customer service, preferably in manufacturing operations • Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group • Knowledge of manufacturing processes, timelines, and documentation • Strong analytical skills with the ability to implement solutions keeping orders on track • Self-starter with a take-charge attitude and ability to independently drive project completion • Excellent organizational skills and ability to multitask • Understanding of the communication platform's interface • Superior verbal and written communication skills • Excellent attention to detail and collaboration skills • Proficiency in ERP tools and communication software • Experience with quality management systems (e.g., ISO 9001) • Ability to thrive in a fast-paced and high-growth environment • Experience working with Xometry's digital marketplace or similar platforms is a plus • Proficiency in data analysis tools (e.g., Google Sheets) is a plus • Experience working in a manufacturing environment is a plus • English C1+

🏖️ Benefits

• Competitive salary and a comprehensive benefits package • Health and life insurance • Generous paid time off, including vacation, sick leave, and floating and fixed holidays • Employee Assistance Program (EAP) and other wellbeing resources • Ongoing, free of charge well-being activities • Charity projects worldwide • Flexible processes and planning • Well-structured onboarding plan for new employees, covering process, technology, and systems components