Customer Success Specialist, Level 3

Job not on LinkedIn

🕒 March 4

🇧🇬 Bulgaria – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 58%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 253 days.
• Jobs at this company usually fill in 37 days.
• Reposted once.
• No salary listed.

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Xometry Europe

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Xometry Europe is a leading provider of on-demand custom manufacturing services, offering rapid manufacturing options including 3D printing, CNC machining, and sheet metal fabrication with delivery times as fast as 3 days. They provide a wide range of manufacturing services such as injection moulding, die casting, and vacuum casting, catering to industries including aerospace, automotive, consumer products, electronics, and more. Xometry Europe boasts a vast network of suppliers across Europe and worldwide, ensuring robust manufacturing capacity and quality assurance, backed by ISO 9001:2015 certification. Their advanced instant quoting engine allows customers to receive quotes quickly and securely, making the production process seamless for engineering and manufacturing needs.

📋 Description

• Own end-to-end resolution of complex, high-value, and multi-order customer cases escalated from Level 2 or referred directly by Sales/Key Account Management • Manage relationships with strategic and top-tier accounts as a trusted point of contact for critical issues • Investigate root cause across Manufacturing, Quality, Logistics, and Finance/Legal • Negotiate resolutions involving credits, contractual concessions, or commercial commitments within delegated authority • Manage a portfolio of complex, high-stakes cases while balancing commercial outcomes and customer satisfaction • Partner with Sales and Key Account Management on account health, renewal risk, and expansion opportunities • Coordinate with Finance/Legal on contractual terms, credit exposure, and risk considerations • Represent Customer Success in cross-functional reviews of strategic accounts and major incidents • Document complex case resolutions for audits, governance, and knowledge sharing • Identify systemic risks or recurring issues and propose process or policy improvements • Mentor Level 2 Specialists on commercial judgment and complex case handling

🎯 Requirements

• 4+ years in customer success, customer support, key account management, or a commercial role, including direct ownership of large or complex accounts • Demonstrated experience negotiating commercial terms or high-value resolutions with customers or stakeholders • Manufacturing, e-commerce, or B2B experience is a strong plus • Strong negotiation skills and comfort discussing pricing, contracts, and risk • Excellent written and verbal communication in English, including with senior stakeholders • Additional European language is a plus • Sound judgment managing ambiguous, high-stakes situations with multiple stakeholders • Comfortable working with CRM/helpdesk platforms, contract/order systems, and reporting tools • Composed and diplomatic under pressure, with strong relationship-management and cross-functional collaboration skills • Bachelor’s degree required; commercial, business, or technical/engineering background is an advantage

🏖️ Benefits

• Equal opportunity employer • Remote work arrangement

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