Customer Success Manager

🔥 0 minutes ago

🇷🇺 Russia – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Xsolla

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Xsolla is a company specializing in game commerce solutions. It provides tools and services that empower video game developers to monetize, distribute, and fund their games, helping them to increase revenue at any stage of development. Xsolla offers a wide range of solutions such as customizable web shops, payment processing, fraud prevention, and social packages to enhance player engagement. With over 19 years of experience in the video game industry, Xsolla collaborates with developers and publishers globally to manage compliance, taxes, and operational complexities, allowing them to focus on connecting with their players. Their services are designed to work with popular game development platforms like Unity, Unreal, and Cocos Creator, supporting a wide array of local payment methods worldwide.

📋 Description

• Manage a portfolio of high-value clients, ensuring satisfaction, growth, and long-term retention. • Act as a trusted advisor and key point of contact between customers and internal teams. • Build and nurture strategic client relationships. • Understand customer goals and business needs through discovery and regular communication. • Drive product adoption and propose new products, features, and solutions. • Liaise with product, sales, support, and engineering teams to deliver customer requests. • Own execution of customer deliverables and ensure stakeholder accountability. • Resolve issues and manage escalations. • Conduct regular Business Reviews and assess customer health and progress. • Identify and support upsell and expansion opportunities. • Track and analyze customer success metrics and report customer performance at a senior level.

🎯 Requirements

• Proven 1-2 years of experience in Customer Success, Account Management, or related client-facing roles • Strong ability to build relationships and influence stakeholders at all levels, both externally and internally. • Excellent communication, presentation, and problem-solving skills. • English speaking skills – Proficiency / Advanced; must be able to communicate clearly and professionally with global clients and internal teams. • Comfortable working cross-functionally with product, engineering, and sales teams. • Data-driven mindset with experience in analyzing metrics and translating them into business outcomes. • Proactive, detail-oriented, and highly organized with a strong sense of ownership and accountability. • Experience in industry, e.g., gaming, SaaS, fintech is a plus.

🏖️ Benefits

• Opportunity to work with top-tier clients and make a measurable impact. • A dynamic, collaborative team culture that values innovation and initiative. • Continuous learning and growth opportunities within a global organization.