
10,000+ employees
💼 Consulting
📦 Logistics
🏭 Manufacturing
Consulting • Logistics • Manufacturing
Xylem is a global leader in water technology, providing solutions for water treatment, transport, and environmental monitoring. The company operates in various sectors, including agriculture, aquaculture, commercial and residential buildings, energy, pharmaceuticals, and municipal sewage and water treatment. Xylem offers digital solutions, pumps, water treatment systems, and metrology equipment to enhance water management and sustainability across these industries. They have a presence in about 150 countries and focus on innovation to tackle water-related challenges, such as reducing water loss and transforming wastewater into clean energy.
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10,000+ employees
💼 Consulting
📦 Logistics
🏭 Manufacturing
Consulting • Logistics • Manufacturing
Xylem is a global leader in water technology, providing solutions for water treatment, transport, and environmental monitoring. The company operates in various sectors, including agriculture, aquaculture, commercial and residential buildings, energy, pharmaceuticals, and municipal sewage and water treatment. Xylem offers digital solutions, pumps, water treatment systems, and metrology equipment to enhance water management and sustainability across these industries. They have a presence in about 150 countries and focus on innovation to tackle water-related challenges, such as reducing water loss and transforming wastewater into clean energy.
• Support assigned day-to-day production tasks for the Coupa Source-to-Pay system • Use deep business process knowledge to identify and propose process efficiencies • Configure the S2P system for new process requests and requirements • Implement efficient, effective, and user-friendly S2P processes • Resolve escalated issues related to configured S2P processes • Review major release notes and assess deltas and impacts • Produce, maintain, and conduct user acceptance, regression, and defect-resolution testing • Partner with Integration teams supporting S2P integrations with interfacing systems • Perform ongoing day-to-day system support • Improve usability to promote user adoption • Provide first-contact resolution for user questions and issues • Support requirements gathering, enhancement requests, and defect resolution • Document needs and help define practical solutions • Support Source-to-Pay functions including supplier onboarding, purchase requisitioning, sourcing, invoicing, and payables • Build positive relationships with key business stakeholders • Maintain relationships with regional S2P super users • Influence upstream and downstream processes with executive leaders, peers, and suppliers • Write, maintain, and support reports and queries • Run queries, analyze data, and help maintain system data integrity • Develop standard reports and ad hoc queries • Perform mass Coupa data updates through Postman APIs • Prioritize and escalate issues for prompt resolution • Troubleshoot and resolve integration issues between Coupa and ERP and master data systems
• Experience with Source-to-Pay (S2P) platforms such as leading ERP S2P modules, Coupa, Ariba, Catalyst, or Smart by GEP as a technical owner, implementer, or system administrator • Coupa experience mandatory • Strong functional knowledge of Source-to-Pay processes • Demonstrated track record of establishing priorities and meeting deadlines • Experience troubleshooting system issues and working with other groups to prioritize and resolve issues • Experience in ServiceNow, SAP, Iscala, or Navision is good to have • Experience in process improvement • Fluency in Excel, Word, etc. • Experience with APIs with Coupa is a plus • Sound critical thinking and attention to detail • Ability to act as a liaison between internal associates and external suppliers to resolve concerns • Fluent in English • Familiarity with compliance and governance controls • Finance and/or Procurement background preferred • Experience supporting a multi-system landscape preferred • BA or BS degree in Business, Finance, or IT with 8+ years of equivalent work experience in Coupa administration
• Global Xylem team membership • Opportunity to contribute to innovative technology solutions transforming water usage, conservation, and re-use • Inclusive and belonging-focused work environment • Opportunity to work on solutions impacting public utilities, industrial sectors, residential areas, commercial buildings, and water, electric, and gas utilities
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