Yellowstone
11 - 50 employees
Founded 1992
🏠 Real Estate
Real Estate • Architecture • Construction
Yellowstone is a company specializing in integrated architecture and design services. They have a collaborative approach that integrates design, architecture, and technical experts to deliver seamless and visually appealing structures inspired by their clients’ passions and needs. With a team of highly skilled designers, architects, planners, and construction professionals, Yellowstone excels in creating efficient buildings and interiors. Their projects include office spaces, religious facilities, and food service areas, showcasing their ability to handle a variety of architectural needs. Client testimonials praise their design skills, problem-solving abilities, and professionalism for delivering projects on time and within budget. Based in Ann Arbor, Michigan, they ensure every project comes together flawlessly by working closely with clients and partners alike.
After-Hours Customer Service Representative
Job not on LinkedIn
🕒 February 20
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Yellowstone
11 - 50 employees
Founded 1992
🏠 Real Estate
Real Estate • Architecture • Construction
Yellowstone is a company specializing in integrated architecture and design services. They have a collaborative approach that integrates design, architecture, and technical experts to deliver seamless and visually appealing structures inspired by their clients’ passions and needs. With a team of highly skilled designers, architects, planners, and construction professionals, Yellowstone excels in creating efficient buildings and interiors. Their projects include office spaces, religious facilities, and food service areas, showcasing their ability to handle a variety of architectural needs. Client testimonials praise their design skills, problem-solving abilities, and professionalism for delivering projects on time and within budget. Based in Ann Arbor, Michigan, they ensure every project comes together flawlessly by working closely with clients and partners alike.
📋 Description
• Answer after-hours inbound calls with professionalism and urgency • Respond quickly to inbound texts, live web chats, and online lead submissions • Monitor third-party lead platforms such as Angi’s and other home services sources • Triage emergency service requests and capture complete, accurate job details • Schedule service appointments accurately using ServiceTitan (or similar CRM) • Confirm customer details, service concerns, and availability • Execute structured follow-up on missed calls and unresponsive leads • Document all interactions clearly inside ServiceTitan (notes, tags, outcomes)
🎯 Requirements
• Prior Customer Service Representative experience in home services (HVAC, plumbing, or electrical preferred) • Strong English communication skills—both spoken and written • Ability to work independently during after-hours shifts • Proven multitasking skills across phone, SMS, chat, and CRM platforms • High attention to detail with strong documentation habits • Reliable high-speed internet connection and quiet remote workspace • Consistent availability for evening and weekend shifts • Preferred: Hands-on experience with ServiceTitan or similar scheduling/dispatch CRM software • Preferred: Experience handling inbound leads from Angi’s, web chat systems, and SMS platforms
🏖️ Benefits
• 100% remote work setup with flexibility based on client needs • Be part of a growing team that supports top-tier brands in the skilled trades • Receive dedicated training and support from both Yellowstone Local and the client • Unlock long-term growth opportunities and stability based on your performance
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