Client Support Specialist

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🕒 April 23

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Yellowstone

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1992

🏠 Real Estate

Real Estate • Architecture • Construction

Yellowstone is a company specializing in integrated architecture and design services. They have a collaborative approach that integrates design, architecture, and technical experts to deliver seamless and visually appealing structures inspired by their clients’ passions and needs. With a team of highly skilled designers, architects, planners, and construction professionals, Yellowstone excels in creating efficient buildings and interiors. Their projects include office spaces, religious facilities, and food service areas, showcasing their ability to handle a variety of architectural needs. Client testimonials praise their design skills, problem-solving abilities, and professionalism for delivering projects on time and within budget. Based in Ann Arbor, Michigan, they ensure every project comes together flawlessly by working closely with clients and partners alike.

📋 Description

• Managing inbound client communication via email with empathy and urgency • Collaborate with the Hiring Team in managing the job ads based on the clients’ needs and preferences • Prioritizing support activities to meet client needs and internal deadlines • Using HubSpot CRM to track all interactions, updates, and client histories • Manually source candidates through our database • Manually parse candidate information when automated syncing fails • Following and refining internal processes to streamline support delivery • Curating social media posts for our page and for our client’s job ads

🎯 Requirements

• 3+ years of account management or client support experience, preferably in a SaaS environment • Proficiency in HubSpot CRM or a comparable platform • Strong time management and prioritization skills • Excellent written and verbal communication skills • Empathy-driven, client-first mindset • Proactive and consultative problem-solving ability • Familiarity with marketing and recruiting concepts is a plus • Comfortable working independently in a remote environment • Proven track record of identifying growth opportunities and resolving client challenges

🏖️ Benefits

• Competitive Pay : Based on experience and performance • Work Schedule : Full-time, Monday to Friday, within the hours of 8:00 AM to 6:00 PM CST • Remote Opportunity : 100% work-from-home position • Paid Time Off & Holidays : Generous PTO policy and paid holidays • Career Development : Clear, performance-based pathways to grow your career • Team Culture : Be part of a fast-moving, collaborative, and supportive environment with purpose-driven people