Technical Trainer

🔥 12 hours ago

🇨🇴 Colombia – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

✨ Technical Trainer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 57 days.
• No salary listed.

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Yuxi Global powered by Veritas Automata

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Yuxi Global powered by Veritas Automata is a leading technology force multiplier dedicated to empowering businesses in achieving their digital goals since 2005. Specializing in big data, blockchain, and staff augmentation, Yuxi Global offers comprehensive solutions such as turnkey enterprise-grade applications and managed development teams. With a robust team of over 150 skilled IT professionals across North and South America, Yuxi Global enables clients in various sectors including life sciences, transportation, manufacturing, and supply chain to enhance their digital capabilities using cutting-edge technologies like Microsoft Azure, Node. js, and React. The company emphasizes establishing strong client partnerships, fostering communication and transparency to deliver innovative strategies and high-quality solutions that drive business growth.

📋 Description

• Develop and maintain knowledge base articles, job aids, user guides, and training resources alongside each of the four annual software releases • Use release overviews and release notes as the source of truth to ensure content is complete and accurate at each release • Write clear, precise technical documentation translating complex functionality into understandable user language • Determine where new content belongs within the knowledge base and how functionality connects across the platform, user roles, and processes • Create training presentations, training manuals, curriculum materials, and competency assessments as completed assets rather than live presentations • Work with product owners as subject matter experts to confirm accuracy • Incorporate review feedback from product owners and the Manager, Technology Training • Work with the Customer Success team to understand clinical research context and the platform • Keep team templates and existing materials current with the Technology Training team • Support monitoring of knowledge base effectiveness • Develop e-learning, video tutorials, and other learning formats over time • No instructor-led training, in person or virtual • No direct interaction with external customers

🎯 Requirements

• 5+ years of technical training and writing or documentation experience for software or SaaS platforms, including long-form technical documentation • Proven ability to translate highly technical information into clear, user-friendly content • Experience with a knowledge base or content management platform such as Zendesk, Confluence, or SharePoint • Demonstrated technical aptitude and ability to learn complex software quickly • Strong attention to detail, accuracy, and critical thinking • Understanding of context rather than only transcribing requirements • Collaborative, comfortable asking subject matter experts questions, and receptive to review and feedback • Disciplined self-starter able to work independently in a remote environment • Excellent organizational and time-management skills, with ability to meet release deadlines • Preferred: Bachelor's degree in a clinical, science, health-related, or technical communication field • Preferred: Experience in clinical research, life sciences, healthcare, or IT industry • Preferred: Experience with e-learning authoring or video tutorial tools • Preferred: Experience working with agile development teams and release cycles

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