Senior Application Support Engineer – India

Job not on LinkedIn

🕒 September 18

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

💻 Application Engineer

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zact

WebsiteLinkedInAll Job Openings

11 - 50 employees

💳 Fintech

💸 Finance

🤝 B2B

Fintech • Finance • B2B

Zact is a fintech company that provides an integrated payments and expense management platform designed for businesses and financial institutions. Their platform includes a suite of products for card management, expense management, and accounts payable automation. Zact's API-driven technology allows businesses to streamline financial processes by integrating directly with payment networks and accounting systems, ensuring compliance and managing expenses in real-time. The platform can be white-labeled for banks and offers solutions for various business use cases, such as fleet management and continuous compensation. Zact aims to simplify finance stacks, enforce budget policies, and optimize revenue sharing for partners.

📋 Description

• Lead complex, multi-service incident investigations during IST hours from initial signal through root cause and documentation • Use GCP Cloud Logging and Cloud Monitoring to trace failures across microservice boundaries • Write MySQL queries against production read replicas to investigate transactions, cards, accounts, settlements, and reconciliation discrepancies • Handle tier-1 and tier-2 tickets and escalate structured handoffs to the US Lead when needed • Own post-incident documentation, including root cause, timeline, resolution, and prevention actions • Serve as senior technical contact for India bank client issues during IST hours • Write precise, jargon-free incident communications and status updates for bank client operations teams • Coordinate India-to-US and US-to-India shift handoffs and participate in overlap standups • Mentor the India junior analyst through live investigations, documentation reviews, 1:1s, and runbook reviews • Review dashboards and Zendesk alert channels, track incidents, and improve alert definitions • Document incident types, write runbooks, maintain the shared MySQL investigation query library, and contribute to onboarding documentation • Support automation by validating reconciliation queries, testing log-correlation scripts, and writing or extending Python/Bash scripts • Work with GCP, MySQL, microservices, REST APIs, Zendesk, Python/Bash, and commercial card payment systems

🎯 Requirements

• 10+ years in application support, technical operations, platform support, or a closely related role • MySQL proficiency, including complex SELECT queries with JOINs, subqueries, and WHERE clauses • Hands-on experience with GCP Cloud Logging or an equivalent cloud log platform such as CloudWatch, Splunk, Datadog, or Kibana • Familiarity with microservice architecture and tracing failures across 3–5 services using correlation IDs and structured log fields • REST API literacy, including HTTP status codes, API response interpretation, and request-chain tracing • Experience mentoring or guiding a junior colleague in a technical support context • Clear written communication for incident updates, PIR documentation, and client-facing messages • Strong change-control discipline; no production data modifications without explicit authorization and approval • GCP-specific experience, Zendesk familiarity, and basic Python or Bash scripting are nice to have • Experience in regulated or compliance-sensitive environments is nice to have • Familiarity with RBI regulatory requirements or India banking compliance context is helpful but trainable • Exposure to commercial card concepts is fully trainable • Availability for 8–10-hour IST business-hours shifts and participation in a shared on-call rotation

🏖️ Benefits

• 100% Remote Working Option • Shared and structured on-call rotation across the team • Mentoring and skill development opportunities • Participation in automation and investigation tooling initiatives

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