Application Support Engineer

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🕒 March 27

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RSA Security

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

RSA Security is a leading cybersecurity company that provides identity and access management, multi-factor authentication, and identity governance solutions for cloud, hybrid, and on‑premises environments. Its products (including SecurID and ID Plus) deliver adaptive, risk‑based authentication, passwordless and phishing‑resistant methods, and automated identity lifecycle and governance capabilities for large enterprises and government organizations. RSA’s offerings are delivered as a combination of SaaS and on‑premises software with professional services, training, and support to help organizations implement Zero Trust identity security.

📋 Description

• Act as the primary technical liaison between customers and other departments to resolve application issues • Execute application sanity tests to ensure application health • Partner with technical teams to perform application patches and upgrades • Lead support case resolution efforts for prescribed customer cases • Collaborate with Customer Support, Escalation Engineering, and Cloud Operations to identify high priority application issues

🎯 Requirements

• BA/BS degree in CS or technical degrees; equivalent work experience will also be considered • 4+ years demonstrated experience supporting and troubleshooting mission-critical commercial software applications • Strong understanding of highly complex technical implementations which may include relational databases, networking, server set-up, single sign on and system administration • Excellent verbal and written communication skills.

🏖️ Benefits

• Technical assistance and remote troubleshooting support as part of a global 24/7 support organization • Flexibility to perform on-call (after hours) shifts • Develop, document, mentor, and train others in support procedures